Peter Williams

With more than 20 years’ experience in Contact Centre and Customer Experience, I have held senior technical, sales, marketing and management roles within supplier organisations, including Ericsson and Genesys. I am now a director and senior consultant at BrightContact UK Limited

BrightContact was established in 2010, born from a single passion, the true optimisation of contact between customers and organisations. This is why we develop, optimise and transform our client interactions with innovative customer solutions and services, regardless of the type of customer contact channel. Our consultants have a broad knowledge and years of experience at their disposal, ranging from Contact Centre specialists, Project Managers, Business Consultants, Contact Centre Architects, to Solution Engineers and Developers. We are closely working with a number of tier 1 clients such as AirBnB, Lloyds Bank, HSBC, Swisscom, Dutch Tax Office, Department for Work & Pensions, Rabobank and others.  Additionally, BrightContact has helped organisations manage their managed service providers and systems integrators, including Accenture, BT and T-Systems.

BrightContact helps clients create value and architect change through management consulting services by improving customer contact strategies, channel optimizations and sourcing, operational advice, complaint reduction, business case development, KPI optimization and interim management.