Conflict Management Skills
Course overview
About this course
Delve deeply into conflict dynamics, conflict resolution, psychological safety, and team cohesion with this course. With the in-demand skills of conflict management, you'll be prepared to foster continuous growth in teams and for yourself personally.
Topics in this course:
- Preparing to Tackle Conflict
- Understanding Conflict Inside Out
- De-escalating Team Tensions
- Creating a Strategy to Master Conflict Management
This course spans a whole day to explore this topic thoroughly. You can expect to go beyond the surface level of conflict to evaluate key concepts, including:
- Conflict triggers
- Honing de-escalation techniques
- Understanding the importance of psychological safety
You'll learn through practical exercises and story-based scenarios while having the opportunity to engage and share with your fellow students.
Not only will you be prepared to guide teams through conflicts after this class, you'll also be equipped to navigate personal conflicts that arise.
Time: 8 hours
Format: Live. Led by an experienced trainer.
Credential: Microcredential
Prerequisites: None
What you'll get: 8 hours of learning with an experienced agile trainer and a digital badge to showcase your new skills. Your microcredential never expires.
Community Badge Program Course: This course has been derived from our Community. This means that the course topic was sourced directly from a Certified Scrum Alliance Trainer or Certified Scrum Trainer. The quality of the course content and the credential earned from a Community Badge Program course carries the same weight and value as any other Scrum Alliance microcredentials.
Who should take this conflict management training?
While anyone can take this course to lead more effective team dynamics, conflict management is crucial in agile and scrum environments where teamwork and collaboration are essential to success.
This course is perfect for you if you are seeking innovative ways to address conflict. Some of the roles that are particularly well-suited to leveraging these skills are:
- Scrum masters
- Product owners
- Agile coaches
- Leaders
- Team managers
- Anyone who works in a team-based environment
- Anyone who wants to navigate professional conflicts effectively
Do you use the scrum framework? Managing conflict will help you and your organization enable the five scrum values—Commitment, Focus, Openness, Respect, and Courage.
Course modules
Upon successful validation of the learning objectives, the learner will be able to...
Recognize conflicts or potential conflicts within a team.
Demonstrate composure in expected or unexpected conflict situations.
Identify triggers that may lead to conflict.
Upon successful validation of the learning objectives, the learner will be able to...
Consider the perspectives and concerns of all parties involved in a conflict.
Analyze how different backgrounds and cultures influence conflict dynamics.
Upon successful validation of the learning objectives, the learner will be able to...
Apply de-escalating techniques that foster a collaborative and constructive team environment.
Develop facilitation skills of remaining neutral to guide others through a resolution process.
Develop facilitation skills to mediate discussions and guide individuals and teams through resolution.
Develop facilitation skills to manage power dynamics and guide others through the conflict resolution process.
Upon successful validation of the learning objectives, the learner will be able to...
Create an original conflict management plan based on best practices and resolution strategies.
Unmatched quality and scale
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Developed by community experts
Our community is at the heart of everything we do. This course wouldn't be possible without the subject matter experts and reviewers who generously share their time and talent. Join us in recognizing these individuals for helping us inspire and empower our global agile community.
Is a microcredential worth it?
Microcredentials are a great way to continually add new skills with fast and flexible formats. Here are just a few reasons microcredential training is a worthwhile investment for you and your team.
- Focused expertise — gain specialized knowledge in a specific area
- Flexible learning — learn the way you prefer by choosing from live or on-demand learning formats
- Cost-effective — typically less expensive than certifications or degree programs
- Relevant — topics prioritized to cover industry trends and emerging technologies
- Expedient — earn a credential in hours as opposed to weeks, months, or years
- Recognizable — validated by Scrum Alliance, a globally recognized credentialing body
- Practical — build skills and knowledge immediately applicable in your role
- Stackable — combine microcredentials to build comprehensive learning pathways
Unchecked conflict not only steals a team's focus, but it has a tendency to spread across teams and organizations, lowering overall morale and productivity and impeding a culture of trust, transparency, and collaboration.
For those reasons alone, it's essential to have employees at your organization who know how to navigate people through conflict. Whether you want to take on this role yourself or train employees at your organization, Conflict Management Skills is a great place to start.
Guiding a team through conflict is a highly sought-after skill in today’s collaborative work environments. Engaging with conflict effectively will foster stronger communication, mutual respect, and trust among team members, all critical to high-performing teams. Developing this skill sets you apart, equipping you to lead with empathy, maintain team cohesion, and ensure the team stays focused on delivering results.
So much more than a boring lecture, this highly interactive course features multiple practical exercises to support your understanding.
There will be many opportunities for engagement and interaction, and you'll learn about multi-faceted conflict dynamics by making your way through real-world scenarios and simulations.
At 8 hours, the course's duration is just long enough to explore the many issues related to conflict and brief enough to require just one day away from work and other obligations. You'll be skilling up quickly but effectively with knowledge sought after by leading employers.
If left to its own devices, conflict can:
- Erode the trust a team has in one another
- Foster negativity and low morale
- Lead to miscommunication
- Chip away at the team's foundation
- Impede productivity and focus
While there is the potential to learn, improve, and expand your perspective as the result of a conflict, the situation must be navigated effectively to reach a positive outcome instead of the negative effects listed above.
Conflict management sometimes involves a resolution; sometimes it does not. The reality of our workplaces is that conflict is a regular and normal part of working together as people. Engaging with conflict in a skilled manner can lead to growth professionally and personally. By learning conflict management skills, you can guide yourself and others through these situations as they arise. While a conflict can't always be resolved, you can always choose how to navigate and engage with conflict.
Have additional questions?
Enroll today!
Turn team tension into team trust. Conflict management skills are in high demand.