Scrum Alliance Terms of Service

Welcome to the Scrum Alliance, Inc. (“SAI”) website (www.scrumalliance.org) (the “Site”). SAI makes the Site and the related services on the Site available to You subject to the following terms and conditions (“Terms”).

ARBITRATION NOTICE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE WHICH APPLIES TO YOU WHEN YOU USE OR ACCESS THE SITE. BY AGREEING TO THE ARBITRATION CLAUSE, YOU WAIVE ANY RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. PLEASE CAREFULLY REVIEW THE ARBITRATION CLAUSE, WHICH INCLUDES DIRECTIONS ON HOW YOU CAN OPT-OUT OF ARBITRATION.

For the purposes of these Terms, the following definitions apply:

“You” means You, the person using the Site.

“SAI”, “we”, or “us” means Scrum Alliance, Inc.

Use of Site. Subject to Your compliance with these Terms, we grant You the personal, limited, revocable, non-exclusive, and non-transferable right to use this Site. You may download one temporary copy of the Site on any single computer, and You may print one copy of these materials, for Your own personal use only. To the extent that You access any on-demand learning courses on the Site (“On-Demand Courses”), the terms of Exhibit A attached hereto shall apply in addition to these Terms. With respect to Your access and use of the On-Demand Courses, for any conflicts between Exhibit A and the rest of these Terms, Exhibit A shall control.
Unauthorized Activities. You agree that You will not use the Site for: (i) any illegal or unauthorized purposes that violate any applicable laws, rules, or regulations (including but not limited to copyright laws); (ii) modifying, adapting, or hacking into the Site; (iii) modifying another website so as to falsely imply that it is associated with SAI; (iv) uploading, posting, hosting, or transmitting unsolicited email, SMSs, “spam” messages, worms, viruses, or any code of a destructive nature that has not been expressly approved in writing by SAI; or (v) for “scraping”, collecting, or otherwise extracting data or information of any kind, including in an automated fashion such as by using a bot or web crawler. You also agree not to modify, distribute, copy, exchange, disseminate, archive, reproduce, transmit, publicly display, publicly perform, broadcast, retransmit, publish by hard copy or electronic means, adapt, edit, compile, or create derivative works of the Site Material or otherwise use the Site Material in any way for any public or commercial purpose without express approval from SAI. You acknowledge and agree that the unauthorized use of the Site Material could cause irreparable harm to SAI and that in the event of such unauthorized use, SAI shall be entitled to an injunction in addition to any other remedies available at law or in equity. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the Site so long as the link does not falsely imply endorsement of Your products or services by SAI, or otherwise portray SAI, or its products or services, in a false, misleading, derogatory, or otherwise offensive manner.
Site Material. SAI is not responsible for any errors or omissions in the Site Material or any content available on the Site. SAI is not responsible for the accuracy or completeness of any information, text, graphics, forms, links, advertisements, or other items contained within the Site. SAI may make changes to the Site Material, the Site, or the products or services made available in connection with the Site at any time, with or without notice, and makes no commitment to update any of these items. In order to access certain areas and features of the Site, You may be required to be a Scrum Alliance Member. Requirements for becoming a member are located on the Site.
Materials Submitted to the Site. The Site may allow third parties to contribute content, information, text, graphics, personal listings, postings, and other materials and information for access, use, and commentary by You to the Site (“User Content”). SAI, its subsidiaries, and affiliates are not responsible for and do not guarantee the accuracy or completeness of any User Content that is submitted to the Site. By posting User Content, You represent that You have the full legal right to provide the User Content and that use of the User Content by the Site and all other persons and entities will not (a) infringe any intellectual property rights of any person or entity or any rights of publicity, personality, or privacy of any person or entity, including, but not limited to, as a result of Your failure to obtain consent to post personally identifying or otherwise private information about a person; (b) violate any law, statute, ordinance, or regulation; (c) be defamatory, libelous or trade libelous, unlawfully threatening, or unlawfully harassing; (d) be obscene, child pornographic, or indecent; (e) violate any community or Internet standard; (f) contain any viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines that damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data or personal information, or that facilitate or enable such or that are intended to do any of the foregoing; (g) constitute misappropriation of any trade secret or know-how; or (h) constitute disclosure of any confidential information owned by any third party. Upon Your submission of User Content or other material or information to SAI, You grant SAI a worldwide, perpetual, non-terminable, irrevocable, transferable, license to access, use, distribute, perform, reproduce, display, modify, create derivative works based upon, and sublicense, and to permit others to access, use, distribute, perform, reproduce, display, modify and create derivative works based upon the User Content, all without any compensation to You whatsoever. SAI may remove User Content from the Site that violates any of the warranties provided in the preceding paragraph. SAI shall not be responsible for changes, modifications, or removal of any User Content that You submit to the Site. If You believe that any content or postings on the Site violate Your intellectual property or other rights, please follow our Complaint Procedure in Section 14 of these Terms.
Proprietary Rights. SAI owns or licenses all data, content, graphics, forms, artwork, images, photographs, functional components, audio clips, video clips, software software concepts, documentation, and other material associated with the Site (the “Site Material”), as well as the selection, coordination, arrangement, and organization and enhancement of the Site Material. All Site Material is protected pursuant to United States copyright, trademark, patent, and other applicable laws. You agree not to remove or alter any copyright notice or any other proprietary notice on any Site Materials. All names, trademarks, service marks, certification marks, symbols, slogans, or logos appearing on the Site are proprietary to SAI or its affiliates, licensors, or suppliers. Use or misuse of these trademarks is expressly prohibited and may violate federal and state trademark law. Under no circumstances will You have any rights of any kind in or to the Site, other than the right to use the Site as provided in Section 1 above. The Scrum Guide is © 2020 Ken Schwaber and Jeff Sutherland. Content from The Scrum Guide is used by permission of Ken Schwaber and Jeff Sutherland under the terms of the Creative Commons – Attribution – Share-Alike License v. 4.0. which is accessible at https://creativecommons.org/licenses/by-sa/4.0/legalcode and also described in summary form at https://creativecommons.org/licenses/by-sa/4.0/.
Other Sites. This Site may, from time to time, contain links to other Internet websites for the convenience of users in locating information, products, or services that may be of interest. These sites and any other sites operated or maintained by third parties are operated or maintained by organizations over which SAI exercises no control, and SAI expressly disclaims any and all responsibility for the content, information, links, and other items, the accuracy and completeness of the information, and the quality of products or services made available or advertised on these third-party sites.
Privacy Policy. Any personal information that You provide to us on the Site is subject to our Privacy Policy. For more information, click here to view the Privacy Policy, which is incorporated into these Terms by reference, as if set forth fully herein.
Text Messages. By opting in to receive text messages, You agree to receive messages via SMS, MMS, iMessage or other electronic means to the phone number You provide for both transactional and marketing purposes. These messages may be sent using an autodialer and may be recurring. You can opt-out of receiving these messages at any time by texting “STOP” in response to any message or by contacting us as outlined in our Privacy Policy. You may also text “HELP” for more information. You may receive a message confirming any opt-out by You. Please note that standard message, data, and other fees may be charged by Your carrier, for which You are responsible. Not all phone and carrier services are supported, so please check with your carrier for details. In the event You change or deactivate Your mobile telephone number, You agree to promptly update Your account information to ensure that Your messages are not sent to the person that acquires Your old number. If You fail to do so, You accept full responsibility for any of your messages, which may not be delivered or may be sent to the person that acquires your old number.
Disclaimer of Warranty and Liability. THIS SITE AND THE SITE MATERIAL ON AND MADE AVAILABLE THROUGH THIS SITE, AND THE SERVICES AND PRODUCTS OFFERED IN CONNECTION WITH THIS SITE, INCLUDING ANY SOFTWARE, ARE MADE AVAILABLE ON AN “AS IS” AND "AS AVAILABLE" BASIS ONLY. USE OF THIS SITE IS ENTIRELY AT YOUR OWN RISK. SAI MAKES NO REPRESENTATIONS OR WARRANTIES, AND HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, WITH RESPECT TO THIS SITE AND THE SITE MATERIAL ON AND MADE AVAILABLE THROUGH THIS SITE, AND THE SERVICES AND PRODUCTS OFFERED IN CONNECTION WITH THIS SITE, EXPRESS AND IMPLIED, WRITTEN AND ORAL, ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, AND OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, QUALITY, SYSTEMS INTEGRATION, AND NON-INFRINGEMENT, INCLUDING THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, THAT THE SITE OR ITS SERVER(S) IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, THAT THE SITE, INCLUDING THE SERVICES WILL BE AVAILABLE, OR THAT CONTENT CREATED ON THE SITE IS SECURE FROM UNAUTHORIZED ACCESS. ANY AND ALL INFORMATION PROVIDED BY SAI OR UNDER OR IN CONNECTION WITH THIS SITE IS PROVIDED WITH ALL FAULTS, AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU. SAI MAKES NO WARRANTY REGARDING ANY SOFTWARE, GOODS, SERVICES, PROMOTIONS, OR THE DELIVERY OF ANY SOFTWARE, GOODS OR SERVICES, PURCHASED, ACCESSED OR OBTAINED THROUGH THE SITE OR ADVERTISED THROUGH THE SAI SITE. NO ADVICE OR INFORMATION GIVEN BY SAI, ITS EMPLOYEES OR AFFILIATES SHALL CREATE A WARRANTY.
Limitation of Liability. You acknowledge that Your use of the Site, including any software or content on the Site, any reliance upon it, and any results You generate by using it are at Your sole risk. You agree that, to the fullest extent permitted by applicable law, under no circumstances shall SAI or its officers, directors, parents, subsidiaries, affiliates, agents, licensors, or any third-party provider of data or information, be liable for any direct, indirect, consequential, exemplary, extra-contractual, incidental, special, or punitive damages of any kind whatever, including loss of business revenue, lost profits, or loss of data, whether in an action under contract, negligence, or any other theory, arising out of Your use of or inability to use the Site or Your reliance on any advice, information, or content on the Site or provided as part of the Site, even if SAI or any related party has been advised of the possibility of such damages. You specifically acknowledge that down-time, loss of content, and computer viruses are risks inherent in the use of the Internet and software products, and You agree to assume responsibility for any harm or damages of any kind or character whatsoever resulting from these possible harms. You also specifically acknowledge that You may be disclosing sensitive, private, and confidential content about Yourself, Your company, or Your project in Your use of the Site, and You agree to assume responsibility for any harm or damages of any kind or character whatsoever resulting from Your release of such content.

Under no circumstances will the total liability of SAI to You in connection with, based upon, or arising from this Site or Your use of this Site exceed $100. Some jurisdictions do not permit the exclusion or limitation of liability for consequential or incidental damages, and, as such, some portion of the above limitation may not apply to You. In such jurisdictions, SAI’s total liability is limited to the greatest extent permitted by law. It is the intention that this provision be construed by a court as being the broadest limitation of liability consistent with applicable law. If You are dissatisfied with the Site, or with any of these Terms, or feel SAI has breached these Terms, Your sole and exclusive remedy is to discontinue using the Site.
Indemnification. You agree to defend, indemnify, and hold SAI and its affiliates, officers, directors, employees, representatives, partners, shareholders, principals, agents, predecessors, successors, assigns, co-branders, and licensees harmless from and against any and all suits, actions, claims, demands, proceedings (whether judicial, regulatory, or administrative), damages, settlements, judgments, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and litigation expenses) relating to or arising from: (i) Your use of the Site; (ii) Your fraud, violation of law, or willful misconduct; and (iii) any breach by You of these Terms.
Availability. We use reasonable efforts to ensure that the Site is generally available. However, there will be occasions when access to the Site will be interrupted or unavailable. We will use reasonable commercial efforts to minimize such disruption where it is within our reasonable control. You agree that we shall not be liable to You for any modification, suspension, or discontinuance of the Site. You are responsible for any third-party costs associated with access to the Site, such as Internet service provider or airtime charges. In addition, You must provide and are responsible for all equipment necessary to access the Site.
Security. You understand that the technical processing and transmission of any Site content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Please be advised that we do not guarantee that any information sent from our Site will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to SAI via the Site or the Internet, including, for example, personal information such as Your name or address.
Complaint Procedures. If You believe that any content or postings on this Site violates Your intellectual property or other rights, please send to SAI at the address listed in Section 20 a comprehensive detailed message setting forth the following information: (1) Your name and the name of Your company, if any; (2) Your contact information, including Your e-mail address; (3) the nature and substance of Your complaint, the specific rights at issue, and Your basis for making the complaint, including the content or posting that is objectionable; and (4) the following statement: “The statements, representations, and assertions made in this message are true, complete, and accurate and I have the full legal authority to make each and every such statement, representation, and assertion and to make and be granted any demand made in this message.”
Changes; Termination. You agree that we retain the right to amend these Terms and the Site at any time, for any reason, with or without notice. Your continued use of the Site after any change is made to the Terms signifies Your understanding of and intention and agreement to be bound by such change, whether or not You have actual notice thereof. It is Your responsibility to monitor these Terms for changes. SAI reserves the right to terminate Your access to this Site in the event that You violate these Terms or for any reason whatsoever or no reason, with or without notice.
Mandatory Arbitration. Prior to commencing any legal proceeding against us, including an arbitration as set forth below, You and SAI agree that we will attempt to resolve any dispute, claim, or controversy between us arising out of or relating to these Terms, our Privacy Policy, and the Site, including the validity, enforceability, and scope of this Section 16, whether based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory (each, a “Dispute” and, collectively, “Disputes”) by engaging in good faith negotiations. For such Disputes that cannot be resolved through negotiation, you and we agree to submit all Disputes to individual binding arbitration. You understand that there is no judge or jury in arbitration and that court review of an arbitration award is limited. Unless set forth otherwise herein or in the AAA Rules (defined below), both you and SAI agree that any dispute resolution proceedings, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated, or representative action. You and SAI expressly waive any right to bring or participate in a class action or seek relief on a class or representative basis. The U.S. Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this Section 16. Arbitration shall be subject to the FAA and federal arbitration law and shall be conducted by the American Arbitration Association (“AAA”), pursuant to the AAA rules available at https://www.adr.org/Rules (the “AAA Rules”), as modified by these Terms to arbitration. Each party will bear its own arbitration costs as required by the AAA Rules, provided that if you demonstrate that the arbitration costs are an undue burden, SAI will pay as much of your arbitration filing and hearing fees as the arbitrator finds is necessary to prevent arbitration from being cost-prohibitive (as compared to the cost of litigation), excluding your attorneys’ fees and costs. Each party will pay its own attorneys’ fees and costs unless the claim(s) at issue permit the prevailing party to be paid its fees or litigation costs or the AAA Rules permit the arbitrator to award fees after finding a claim or defense to have been asserted frivolously, in which case the arbitrator shall award fees or costs as required by the applicable law.
Opt-Out of Arbitration. YOU HAVE THE RIGHT TO OPT-OUT OF THE ABOVE BINDING INDIVIDUAL ARBITRATION REQUIREMENT AND CLASS ACTION WAIVER. If you do not wish to be bound by Section 16, you must notify us in writing of your intent to do so within thirty (30) calendar days of the date that you first accept these Terms, unless a longer period is required by applicable law. Your written notification must be emailed to [email protected] and include “Attn: ARBITRATION OPT-OUT” in the subject line. Your notice must include: (i) your full name; (ii) your mailing address; (iii) your user account name, if you have one; and (iv) a clear statement that you do not wish to resolve disputes with SAI through arbitration. You are responsible for ensuring our receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt.
Governing Law and Jurisdiction. These Terms represent the entire agreement between You and SAI with respect to the subject matter hereof, supersede any and all prior and contemporaneous agreements between us, and will be governed by and construed in accordance with the laws of the State of New York without reference to its conflict of law rules. By accessing, viewing, or using this Site or the Site Material, You consent to the exclusive arbitration venue and jurisdiction of the federal and state courts presiding in New York, NY, and agree to accept service of process by mail and hereby waive any and all jurisdictional and venue defenses otherwise available. This Site is controlled and operated by SAI from within the United States.
Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.
Contact. Scrum Alliance, Inc., is a Colorado nonprofit corporation. Any questions, comments or suggestions, including any report of violation of these Terms, should be provided to:

By e-mail: [email protected]
By postal mail: 7237 Church Ranch Blvd. #410, Westminster, CO 80021 USA

Exhibit A: On-Demand Course Addendum

This On-Demand Course Addendum supplements the Terms and governs Your purchase of, access to, and use of any On-Demand Courses. By purchasing or accessing any On-Demand Course, You agree to be bound by these Terms, including this On-Demand Course Addendum.

Access to Courses. SAI grants to each person who purchases or otherwise gains legitimate permission to access an On-Demand Course (each, an “Online Learner”) a limited, personal, non-exclusive, non-transferable, and revocable (after the Guaranteed Access Period) license right to access the applicable Course. As an Online Learner, the rights granted herein are only for Your personal, non-commercial use, unless You obtain SAI’s written permission otherwise. You also agree that You will create, access, and use only one user account, unless expressly permitted by SAI, and You will not share access to Your account or access information for Your account with any third party. Purchasing access to an On-Demand Course or any other SAI services does not give You ownership of or any intellectual property rights in the On-Demand Course or the content You access. Any use of an On-Demand Course for commercial purposes is strictly prohibited. Any commercial use must be subject to a separate agreement with SAI. If You are a certified trainer or organization already, the terms of such separate agreement will govern instead.
Term of Access. SAI guarantees access to an On-Demand Course for a period of at least one (1) year following the date of purchase, whether directly from SAI or through a licensed partner (the “Guaranteed Access Period”). After that period, SAI may remove Your access to the Course at its sole discretion.
Course Updates. SAI reserves the right to update, change, or remove any Course at any time in its sole discretion, provided that such removal shall not interfere with any Guaranteed Access Period.
Student Feedback. If You provide any feedback to SAI regarding the On-Demand Courses, including through post-course surveys or otherwise (“Feedback”), You grant SAI a fully-transferable, royalty-free, perpetual, sublicensable, non-exclusive, worldwide license to use the Feedback without any restriction, compensation, or attribution to You. By accepting Your Feedback, SAI does not waive any rights to use similar or related Feedback previously known to SAI developed by employees, contractors, or obtained from other sources.
Ownership. As between You and SAI, all On-Demand Courses are the intellectual property of SAI. Your rights to use the On-Demand Courses are solely limited to those expressly granted herein.
Fees. Unless otherwise stated, fees for On-Demand Courses are quoted in U.S. dollars. You are responsible for paying all fees charged by or for SAI, including applicable taxes, in a timely manner with a payment mechanism associated with the applicable On-Demand Courses. Fees may vary based on Your location and other factors, and SAI reserves the right to change any fees at any time at its sole discretion. Refunds may be available in accordance with the Refunds paragraph below.
Refunds. On-Demand Courses purchased through a third-party reseller are not eligible for a refund from SAI; such refunds are handled by the applicable third-party reseller. On-Demand Courses purchased directly from SAI are non-refundable except under the following circumstances: (a) if a technical issue on SAI’s end prevents You from accessing or completing the On-Demand Course and cannot be resolved following reasonable efforts by SAI support; and (b) if You accidentally purchased the same On-Demand Course twice in the same language. Where eligible, refunds must be requested by contacting the Support Team within two weeks (14 calendar days) from the date of purchase. If You have consumed more than 10% of the On-Demand Course’s content, You are not eligible for a refund.
Export Controls. By purchasing an On-Demand Course, You are warranting that You are not located in, under the control of, a national of, or ordinarily resident in, any country that is subject to any applicable U.S. laws and regulations, or laws of Your local jurisdiction, preventing SAI from providing You access to the On-Demand Course. Use of a virtual private network service, IP routing services, or other similar service for the purpose of circumventing these laws is strictly prohibited. By accessing an On-Demand Course, You are warranting that You are not named on, or controlled by anyone named on, any government prohibited, sanctioned, debarment, exclusion, or export-controlled related restricted party list (collectively, “Sanctions Lists”). You will immediately discontinue Your use of the On-Demand Courses if You, or a party exercising control over You, are placed on any Sanctions List. You also warrant that You will not export, re-export, or transfer the On-Demand Courses to any country against which the U.S. has embargoed goods or services or to an entity or person on any Sanctions List. Notwithstanding anything to the contrary herein, SAI may suspend performance of or terminate any further obligations to You, effectively immediately, if You are in breach of the obligations in this section or if the continued provision of Courses to You may, in our sole discretion, result in our commercial or reputational harm.

This page was last modified on: June 24, 2025