Process Improvement: From Analysis to Action
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Course overview
About this course
This course builds practical, transferable skills for mapping processes, identifying bottlenecks, designing a simpler future state, and implementing improvements that are measurable and sustainable.
The topics in this course include:
Process improvement fundamentals (lean vs. agile)
Process mapping and identifying inefficiencies
Designing future states and prioritizing improvements
Prototyping, standardization, and stakeholder buy-in
KPIs, ROI, and sustaining continuous improvement
Average time to complete: 3 hours
Format: On-demand, self-paced learning
Credential: Microcredential
Prerequisites: None
What you'll get: 3 hours of on-demand learning, including story-based lessons, interactive exercises, and quizzes.
Who is this course for?
This course is for professionals who work in fast-moving environments where everything feels urgent, and outcomes depend on smooth handoffs, clear priorities, and reliable workflows. It's especially useful if you're responsible for improving how work gets done, even without formal authority.
You'll get insights highly relevant to your career if you're in any of the following roles:
Scrum masters and product owners
Team leads and people managers
Operations and business support roles
Project and program professionals
Product and delivery professionals
HR, finance, and administrative teams
Quality, compliance, and process owners
Course modules
Distinguish between different process improvement methodologies and identify an appropriate use case for each.
Construct a basic process map from a provided case study, identifying key inefficiencies like bottlenecks.
Propose a simplified future state for a process, articulating the key changes needed to improve it.
Prioritize improvement actions from a list of options based on a defined set of criteria (e.g., impact vs. effort).
Evaluate the effectiveness of a proposed change using prototyping concepts and standardization principles.
Draft a simple communication plan to gain stakeholder buy-in for a proposed change.
Select and define at least two relevant KPIs for a process and explain how they would be measured.
Interpret provided data to create a summary justifying the ROI of an improvement and its impact on the business.
Recommend at least one strategy for ensuring a new process is maintained and continuously improved.
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Unmatched quality and scale
"Simply amazing learning experience!"
"My experience at Scrum Alliance was simply exceptional ... "
Developed by community experts
Our community is at the heart of everything we do. This course wouldn't be possible without the subject matter experts who generously share their time and talent. Join us in recognizing these individuals for helping us inspire and empower our global agile community.
Is a microcredential worth it?
Microcredentials are a great way to continually add new skills with fast and flexible formats. Here are just a few reasons microcredential training is a worthwhile investment for you and your team.
- Focused expertise — gain specialized knowledge in a specific area
- Flexible learning — learn the way you prefer by choosing from live or on-demand learning formats
- Cost-effective — typically less expensive than certifications or degree programs
- Relevant — topics prioritized to cover industry trends and emerging technologies
- Expedient — earn a credential in hours as opposed to weeks, months, or years
- Recognizable — validated by Scrum Alliance, a globally recognized credentialing body
- Practical — build skills and knowledge immediately applicable in your role
- Stackable — combine microcredentials to build comprehensive learning pathways
Train your team!
Interested in purchasing this course for more than one person? We can help.
Process improvement is the practice of understanding how work flows and removing the friction that slows it down. It focuses on reducing delays, rework, and wasted effort so teams can deliver better outcomes with less strain.
You'll learn how to map a process, identify inefficiencies, propose a simplified future state, prioritize improvements, test changes safely, and standardize what works. You'll also learn how to measure results and communicate impact.
Lean is best for improving repeatable processes by reducing waste and improving flow. Agile is best for complex or changing work that benefits from iteration and feedback. This course helps you choose the right approach based on the situation.
You'll learn how to establish baseline data, compare results before and after a change, and explain the impact in clear business terms, such as time saved, fewer errors, and faster completion.
This course is primarily text-based, with interactive exercises and quizzes. You can start, pause, and resume on your schedule from any device.
Have additional questions?
Register now
Learn how to take charge of ineffective processes and set a course for sustainable improvement.