Julio Madeira

With more than 16 years experience in leading companies, multinational and domestic. Strongly oriented to results, achieving them through effective leadership and by promoting team development and growth. Experienced in international markets such as Latin America, North America and Europe. Fluent in English, Advanced in Spanish and native in Portuguese.

Currently working at IBM Brazil Software Laboratory as Manager for IBM Cloud & Smarter Infrastructure at Software Group, managing a very strong and skilled Development & Quality Assurance and Support team focused into Maximo Industry Solutions, Tivoli Service Request Manager, CCMDB and SmartCloud Control Desk products.

Author of three books for IBM (worldwide publications):

1-Certification Study Guide Series: IBM Maximo Asset Management V7.1
2-Certification Study Guide Series: IBM Tivoli Asset Management for IT V7.1
3-Certification Study Guide Series: Foundations of Tivoli Process Automation Engine

Co-Author of "Liderança e Tecnologia" (Leadership & Technology) book, published by IBM in 2012 (national publication)

Specialties:-Project Management
-Process and Quality Improvement
-Security Control’s, Policies, International Audit’s and Continuity Plan
-ITIL customizing (Service Desk, Incident/Problem Management, Service Level Agreement, Availability and Capacity Management)
-Customer Critical Situation Management
-Microsoft Certified Professional (MCP)
-IBM Certified Solution Advisor
-IBM Certified Deployment Professional for Maximo Asset Management for IT V7.1