Conflict Management Skills

Conflict management supports the very foundation of high-performing teams - a foundation of effective communication, mutual respect, and trust. Learn the dynamics of conflict and how to work toward resolution. You'll lead teams to deliver more value when you learn this essential skill set.

Why it matters

Conflict is inevitable, but when managed well it can strengthen teams. Conflict Management Skills helps individuals and teams move through disagreement with clarity, empathy, and alignment.

Key learning outcomes

• Recognize common sources and signals of conflict in agile teams
• Use practical techniques to address conflict in a healthy, productive way
• Support inclusive dialogue and shared understanding
• Foster trust and accountability in team dynamics

Timezone smart

Running 6:00 – 10:00 PM in Sydney, this session lands squarely inside the working day for Europe and Asia‑Pacific, making it genuinely global‑friendly. It works as a productive morning session in London, a midday to afternoon block in India, an afternoon session in Southeast Asia, and an evening session for New Zealand — all without asking anyone to join at unreasonable hours.

Standard time mapping (no daylight saving):

• London – GMT (UTC+0): 8:00 AM – 12:00 PM
• Bangalore – IST (UTC+5:30): 1:30 PM – 5:30 PM
• Singapore – SGT (UTC+8): 4:00 PM – 8:00 PM
• Sydney – AEST (UTC+10): 6:00 PM – 10:00 PM
• Auckland – NZST (UTC+12): 8:00 PM – 12:00 AM