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Conflict Management Skills

Taught by: Alex Sloley
Alex Sloley
Give your teams the tools to navigate tension, improve communication, and build stronger working relationships through constructive conflict resolution strategies grounded in agile values.
Credential type: Microcredential
[email protected]
+61424473969
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 8 hours |
 Start Nov 24, 2026 UTC
$270
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Course details

Location

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Online

Schedule Details

Tuesday, November 24 | 7:00 AM - 11:00 AM UTC
Wednesday, November 25 | 7:00 AM - 11:00 AM UTC
Max number of students: 30

Conflict management supports the very foundation of high-performing teams - a foundation of effective communication, mutual respect, and trust. Learn the dynamics of conflict and how to work toward resolution. You'll lead teams to deliver more value when you learn this essential skill set.

Why it matters

Conflict is inevitable, but when managed well it can strengthen teams. Conflict Management Skills helps individuals and teams move through disagreement with clarity, empathy, and alignment.

Key learning outcomes

  • Recognize common sources and signals of conflict in agile teams
  • Use practical techniques to address conflict in a healthy, productive way
  • Support inclusive dialogue and shared understanding
  • Foster trust and accountability in team dynamics

Frequently Asked Questions

Your course registration includes everything required for certification. We’re committed to transparent pricing with no hidden fees.

We keep our class sizes small to provide personalized attention and support. Most sessions include about 10 participants. The course is designed with time for in-depth discussions on how to apply your learnings within your specific context.

After the course, you’ll have access to a variety of support options, including course materials and additional learning resources.

This course supports leaders and professionals from any background, no matter their experience with agile. Whether you’re new to agile or a seasoned agilist, you’ll gain practical tools and techniques that apply to any context, not only agile teams.

We offer a range of discounts for groups, bundle pricing, corporate partnerships, and referrals. Contact Alex at [email protected] for more information.

This course is delivered as a live online session via video conference. You’ll take part in interactive activities, group discussions, and real-work case studies. Ample time is built in for questions and for exploring how to apply the course material to your specific context.

Participants receive a digital program workbook, slides, and additional resources to support continued learning.

Absolutely. We understand that plans can change, just let us know within 30 days of your purchase.

Of course. We can provide a tax invoice for your employer, just share the details and we’ll handle the rest.
  1. Understanding Conflict in Agile Teams
  2. Responding to Conflict Productively
  3. Conflict Management Techniques
  4. The Role of Emotional Intelligence
  5. Scrum Roles and Conflict
  6. Building Healthy Team Norms
  • Team members, leaders, and facilitators
  • Scrum masters and agile coaches
  • Anyone looking to strengthen team collaboration and psychological safety

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