Richard Cote

Self-motivated, results oriented, and driven business professional who has a passion for achieving success. Rick is considered a market and product expert for call center technologies and marketing strategy initiatives that provide an exceptional Customer Experience (CX). Passionate about helping others, he demonstrates a proven ability to manage multiple teams, clients, and projects while upholding the highest level of customer satisfaction. Rick is detail oriented with demonstrated analytical, critical thinking, and problem-solving skills. 

Experienced in setting and achieving goals, Rick prides himself on building a collaborative team environment. He does this by listening, building trust, coaching, creating morale, and holding team members accountable to commitments. 

The following are highlights of his qualifications: 

• 20+ years of call center technology experience (Inbound, outbound, and blended contact centers)
• Proven expertise with Auto-Dial, Voice, SMS, Email, Web, and Chat 
• Highly effective team leader with excellent communication skills
• Excellent proficiency in project management, client satisfaction, and retention
• Ability to identify client objectives and conduct business analysis for increased revenue