Patrick Hurley
My credentials
About
PATRICK A. HURLEY, CSM, CSPO
Chicago, IL | [email protected] | 312-961-2741 | linkedin.com/in/patrickahurley
SENIOR BUSINESS ANALYST | BUSINESS SYSTEMS | PRODUCT MANAGEMENT | AGILE DELIVERY
Professional Summary
Results-driven Senior Business Analyst with 34+ years of progressive experience spanning business systems analysis, enterprise software consulting, IT leadership, and behavioral health product management. Bridges business needs and technical delivery across complex cross-functional initiatives, from discovery and requirements elicitation through solution design, implementation, UAT, release management, and post-production support. Deep expertise in EAP and behavioral health platforms, complemented by enterprise systems integration, workflow analysis, data and process improvement, association management, financial systems, and eCommerce. Experienced in translating complex operational needs into clear business, functional, and technical requirements, configurable solutions, and maintainable workflows. Practical AI-augmented practitioner using Claude (Anthropic) to support requirements development, backlog management, and stakeholder communication. Brings a Physics and Mathematics foundation to structured problem decomposition and solution design.
Professional Experience
Product Manager Behavioral Health Platform | ComPsych Corporation | Chicago, IL | July 2025 – August 2026
• Owned the product roadmap across multiple strategic initiatives, driving discovery, business systems analysis, requirements definition, backlog prioritization, stakeholder alignment, and sprint planning across behavioral health software serving millions of EAP members
• Conceived and architected Project Hermes, a Global Member Identity microservice registry to unify member identity across platform systems; led discovery, requirements decomposition, and foundational feature initiatives across 7 workstreams, driving the initiative from concept to active development within weeks
• Defined and launched Follow-Up Appointment Booking through a member portal and third-party calendar integration; translated business needs into workflow, integration, and acceptance requirements, with the initiative demo-ready within 3 weeks of Sprint 1 kickoff
• Led the Global Data Retention initiative, engaging legal stakeholders to establish a 7-year HIPAA-aligned data anonymization policy and designing an account-level retention configuration layer to support customer-specific retention requirements
• Established Product Management Backlog governance, implementing Jira-based tracking, backlog prioritization, and a custom WSJF dashboard for executive visibility and monthly stakeholder reporting
• Developed practical AI-augmented workflows using Claude (Anthropic), including a reusable framework for code-ready user stories and requirements specifications and an AI-assisted daily work review integrating Microsoft 365 and Jira
• Designed and delivered an automated customer event-request workflow, routing portal submissions directly into the operational platform and employee worklists, replacing an email and manual-entry process and eliminating an estimated 2.5 to 5 hours of manual entry per day based on business-owner volume estimates.
• Led end-to-end UAT design, stakeholder coordination, and go/no-go decision support across multiple concurrent software releases, including production incident triage and hotfix management
Senior Business Analyst Behavioral Health Platform | ComPsych Corporation | Chicago, IL | July 2018 – July 2025
• Inherited and completed the multi-phase eASE initiative, migrating Account Events from legacy SharePoint tracking into the core EAP operations platform; performed business systems analysis, defined functional requirements, and managed implementation, UAT, and release
• Authored and delivered a clinical intake redesign, consolidating member identification, risk assessment, clinical notes, and service-request workflow into a unified platform page; defined a configurable solution and integration with telephony for automatic account and member identification; approved by 13 executive stakeholders including CEO and CTO
• Authored and delivered the Premium Service Tier Process Automation initiative, automating provider outreach, web-based provider response collection, real-time service request assignment, provider selection platform updates, guaranteed response time tracking, and localized language communications across multiple platform and web teams
• Defined and delivered the provider ACH/EFT direct payment initiative, enabling electronic reimbursement to the behavioral health provider network and eliminating a manual paper check process across thousands of credentialed providers
• Defined and delivered a concierge care coordination service, enabling clinical intake agents to identify and support members with complex, concurrent behavioral health and life needs, with dynamic screening questions and intelligent routing to specialized care coordinators based on assessed need
• Authored requirements and led delivery of a member-facing Work/Life service scheduling integration, connecting portal workflows to the core EAP operations platform for service requests, records, and appointments
• Delivered multiple external system integrations, including Health and Well-Being coaching platform connectivity, replacing a deprecated interface while maintaining continuity of wellness program services; earlier ComPsych work included integrations between the core enterprise platform and Great Plains and then a later integration/update to NetSuite
• Authored and delivered an international provider system interface, enabling global EAP partners to submit cases and sessions electronically and eliminating manual data entry for international claim volumes
• Designed and executed UAT scripts, coordinated business stakeholders through structured testing phases, and managed go/no-go decisions across all assigned initiatives; provided post-release monitoring and coordinated hotfix triage on production issues
Project Director | StrategIQ Commerce, LLC | Chicago, IL | May 2016 – July 2018
• Established a PMO to standardize documentation and project processes across the organization, improving cross-functional communication and implementing an Agile/Scrum sprint-based release schedule
• Led development and production of a new subscription service-based data product line, managing delivery from concept through production release
Managing Director & ScrumMaster | Fulton Works, LLC | Chicago, IL | March 2014 – May 2015
• Led all business functions for a boutique software development firm, serving simultaneously as ScrumMaster, Product Owner, Business Analyst, Project Manager, and Account Manager across multiple concurrent client engagements
• Managed delivery, client contracts, and ongoing relationships while growing the development team to support increased client demand
Assistant Program Director (Contract) | Computer Aid, Inc. / National Merit Scholarship Corporation | Chicago, IL | October 2013 – January 2014
• Three-month contract managing day-to-day operations of a legacy AS400 business system, creating expansion proposals, and serving as liaison between the client organization and the service provider
Director Information Technology | ASCM (Association for Supply Chain Management), formerly APICS | Chicago, IL | June 2011 – January 2013
• Led a nine-person IT department with full responsibility for a $1.5M operational and capital technology budget, vendor relationships, and contract negotiations; introduced Agile/Scrum development practices to the department
• Directed a major enterprise association management software upgrade and its integration with the corporate website, eCommerce applications, and content management system; simultaneously managed implementation of a new learning management system
Senior Business Analyst Professional Services (Contract) | Publishing Technology | Somerset, NJ | October 2010 – June 2011
• Contract engagement providing BA consulting services for enterprise software implementations, delivering staff training, supporting sales scoping and estimating processes, and directing the realignment of implementation and service delivery practices
Manager Consulting Services | Aptify Corporation | Washington, D.C. | January 1999 – August 2010
• Managed a domestic and international consulting staff of five direct reports and up to twenty project-related personnel across multiple simultaneous enterprise software implementations, representing $1.7M in annual consulting revenues; responsibilities included hiring, performance review, contract creation, and negotiation
• Played an instrumental role in establishing the company's PMO, standardizing implementation and training procedures and developing repeatable enterprise software delivery processes adopted organization-wide
• Developed a repeatable data migration process for system replacements that reduced total data transfer time by 75%, improving delivery timelines and reducing implementation risk
• Delivered enterprise software implementations end-to-end, from requirements assessment and solution design through data conversion, configuration, training, and post-launch support, across association management, membership, education, fundraising, and subscription management organizations
Software Production Manager | Morningstar, Inc. | Chicago, IL | December 1992 – December 1998
• Streamlined the software production process through improved programming and logistics, reducing production time by 66% and achieving $40,000 in production cost savings through software consolidation; documented the entire production process to facilitate knowledge transfer and cross-departmental training
• Progressed through multiple roles in operations and data management over a 6-year tenure, developing foundational skills in database management, data quality automation, vendor negotiation, and cross-departmental process documentation
Core Competencies & Tools
Product Management & Business Analysis: Business systems analysis, requirements elicitation and analysis, requirements decomposition, business/functional/technical requirements, user stories, epics, acceptance criteria, business rules, functional specifications, backlog management, prioritization, product roadmap, stakeholder management, sprint planning, UAT, release management, Agile/Scrum, SDLC, PMO
Process & Solution Analysis: Workflow analysis, process mapping, current-state/future-state analysis, gap analysis, business process improvement, solution design, requirements modeling, data flow analysis, system integration, workflow automation, legacy modernization
Technical, Data & Tools: Jira, Confluence, Microsoft 365, SharePoint, Visio, Figma, PowerPoint, MS Project, SQL Server/T-SQL, database analysis, data mapping, data validation, data migration, reporting, Crystal Reports, UML, enterprise applications, system interfaces, microservice architecture
Domain Expertise: Employee Assistance Programs (EAP), behavioral health platforms, clinical intake workflows, member engagement, provider networks, behavioral health case management, Work/Life, HIPAA/PHI, association management software, financial and operational systems, eCommerce
Certifications
Certified ScrumMaster (CSM) | Scrum Alliance | Active
Certified Scrum Product Owner (CSPO) | Scrum Alliance | Active
Verify credentials: scrumalliance.org/community/profile/phurley3
Education
Bachelor of Science, Physics and Mathematics
Austin Peay State University, Clarksville, TN
Military Service
United States Army - 82nd Airborne Division, Fort Bragg, NC
• Served with the 3rd/504th Parachute Infantry Regiment as a weapons squad team leader
• Awarded Army Achievement and Good Conduct Medals within two years of service