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Neal Horner


Agile Adoption Coach, Lloyds Banking Group

Location: Bristol


Certified Scrum Professional
Certified ScrumMaster
Certified Scrum Product Owner


Certified Agile Leadership 1


Neal Horner is a contract Agile Coach who has an international track record of making great things happen.  Drawing upon over ten years of hands-on delivery experience, as a pragmatic agile coach and delivery practitioner, Neal delivers advantage that can:

►  direct, coach, support and delegate as a seasoned agile guide
►  establish clear reasoning to navigate agile transformation challenges
►  help clients to ‘be’ agile, rather than just ‘do’ Scrum (CAL1)
►  first seek to understand then be understood as a Certified Scrum Professional (CSP)
►  encourage the team to own their process as a Certified ScrumMaster (CSM)
►  empower your Product Owners as a Certified Scrum Product Owner (CSPO)
►  understand and support the drive towards a Scaled Agile Framework (SAFe)

With the support of Senior Leadership driving adoption and change from the top, my experience allows me to coach teams from zero upwards, whilst hunting down those elusive velocity gains.

As a skilled facilitator, my character and leadership style provides a confident, engaging and positive energy to open minds, reason and guide.


Work experience

Lloyds Banking Group, Agile Adoption Coach
July 2015 - Present, Bristol, United Kingdom
Having support a bid from Optima as an Associate, Lloyds approached me directly following my presales submission. The functions of Marketing Transformation were already in the throes of business change and need some support and direction to facilitate success. My goal has been to offer the use of key Scrum, XP and KanBan methods and practices with a view to scale successes in a business delivery space (not software, people and process).

House of Fraser, Delivery Coach & Senior ScrumMaster
July 2014 - June 2015, Swindon
Here I joined House of Fraser at an exciting point near the start of their Digital Transformation to act as their Delivery Coach & Senior ScrumMaster. Their ambition to adopt an agile approach was new to the organisation other than senior support and to hire senior specialists to create a core build & test team.

Lloyds Banking Group, Senior ScrumMaster & Theme Lead
May 2013 - July 2014, London, GB
Engaged to lead, support and encourage a transformation from traditional entrenched working practices to embrace the Lloyds Accelerated Delivery Model (ADM) (aka Agile Practices) for Public Site Refresh (PSR) business theme.

Infosys , Principal Consultant
July 2012 - May 2013, Melbourne, Victroria, AU
As part of an on-shore leadership team, our goal in working with our external clients, our on-shore anchors and our off-shore delivery teams is to shape our Agile practices

SMS M&T, Agile Consultant
November 2010 - June 2012, Melbourne, Victoria
Permanent Role (client facing)
Agile Leadership for multiple client facing engagements

Opportunity Brief
Relocated to Australia to join SMS such that I could increase their capability in the growing Agile market space and to take advantage of the opportunity offered to support their uplift whilst growing my career

Client Telstra Enterprise Data Warehouse
Role Agile Iteration Manager
Dates Sep 11 - Present

Engagement Brief
Neal received the rare opportunity to join the largest Data Warehouse Project in Australia. In coaching the teams to embrace the basic principles of Scrum, within two iterations of joining the project area, our first business value was release to production

Client Greyhound Racing Victoria
Role Agile Leader & Agile Coach
Dates Jan 11 – Aug 11

Engagement Brief
Neal facilitated the set-up of a new project team and provided ongoing leadership to develop a bespoke web application with Microsoft Azure Cloud Technology, while introducing Agile methods to a technically gifted SMS team who where unfamiliar with agile practices

Client SMS internal Agile uplift
Role Agile Consultant
Dates Nov 11 – Dec 11

Engagement Brief
Shortly after joining SMS and in using his coaching skills, Neal was able to support a team of fluctuating consultants with varying backgrounds to demonstrate the value an agile management approach could bring to some BAU delivery. This short pilot proved to be a huge success

Screwfix Ltd, Scrum Master & Project Manager
September 2009 - August 2010, Yeovil, Somerset, United Kingdom
Contract Role
Agile Leadership in multi-channel e-Commerce retail

Project Brief
4.3m project to replace the front-end Trade Counter customer transaction system for 150 branches Reshape the customer experience for faster transactions, alternative products and product up-sell

Role Brief
● Non-technical Scrum Master and Leadership role in large Business Change function
● Collaborative team size of 3 to 50 with on-shore and off-shore resources
● Build strong business relationships to ensure stakeholder confidence and earn tolerance
● Pro-actively monitored the sprint plan of velocity against tolerances with burn-up charts
● Manage risk and issues within the collaborative team and stakeholder community
● Offer significant input to the Programme to shape and improve delivery practices

Helphire UK Ltd, Scrum Master & Project Manager
July 2007 - July 2009, Bath, Somerset, United Kingdom
Permanent Position
Agile Leadership in bespoke software development for accident management

Project Brief
7m project to replace the end-to-end claims handling business systems and associated work-arounds Increase the operational capability to accept and successfully claim or litigate cases

Role Brief
● Non-technical Scrum Master and leadership role in large IT change programme
● Shared Programme Leadership for team of 75 staff (technical, non-technical & business experts)
● Pursue best-practices to improve delivery velocity and beat the planned delivery timescales
● Exercised traditional backlog planning and kanban backlog during closing stages of delivery
● Line Management for permanent & contract team of 10 direct reports (Developers & Testers)


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