Margaret Dessypris Thomas is a Manager with CapTech Consulting in Richmond, VA. She has over 13 years of experience in the health care IT industry, working with an array of technologies in web development, service oriented architectures, and business intelligence. Her business focus includes process improvement, operations management, and organizational change management. In these IT and business projects, she has served as lead business analyst, project manager, scrum master, and product owner. Margaret earned a B.S. in Information Technology from Virginia Tech and an M.S. in Information Systems from VCU. She holds PMP, CSP, CBAP and SAFe Agilist certifications.