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Mimi Nguyen


Director, Services Operations, Interactive Intelligence

Location: Indianapolis, IN


Certified ScrumMaster
Certified Scrum Product Owner



Mimi Nguyen I am a tinkerer, a results-oriented leader, and always trying to figure out how we can make our products, business, and lives better. Agility principals are at the core of how I execute both professionally and personally. It provides me the foundation to experiment to find the best path and the best results for problems I'm given to solve. I've held many agile roles for the company, formally and informally. For several years, I managed a large portfolio of business intelligence products as a Sr. Product Manager. From there, I transitioned into a role that coached and transformed a traditional waterfall organization as the PMO lead. This role required me to facilitate as a scrum master, product owner, or coach depending on the team and project dynamics. Now, as the Director of Services Operations, I've influenced the training and certification of over 70 scrum masters and 25 product owners in the organization.

Work experience

Interactive Intelligence, PMO Lead
September 2014 - Present, Indianapolis, Indiana, United States
Managed the Business Services PMO - a global program focused on delivering measurable processes and bimodal program management practices for cloud infrastructure and services delivery.

Interactive Intelligence, Sr. Product Manager
April 2011 - August 2014, Indianapolis, Indiana, United States
Product Manager over the company's business intelligence solutions within an highly cross-functional environment. The suite provides 9 solutions with continuous innovation, new products, and improved offerings. This role encompasses both the technical product ownership, strategic planning, and marketing aspects of product management.


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