Work experience
Ellucian, ITIL Process Manager - Release Management
November 2013 - Present, Orlando, FL, United States
Facilitate Change Advisory Board and Release Management Center of Excellence
Establish policies and processes for Release Management services
Maintain the Release Managment Module in ITSM tool
Create and maintain the Definitive Media Library (DML)
The Walt Disney Company, Project Consultant - Process Improvement
October 2013 - October 2013, Orland, FL, United States
Analyzed processes involved in vendor capacity planning
Developed policy governance documents and communications plan
Reviewed procedures and created a workflow diagram detailing the business process
ExpressScripts, Senior IT Project Manager
June 2013 - September 2013, Orlando, FL, United States
Manage projects for AS400(RPG) and ASP.Net application development
Complete project requisition to establish corporate authorization and budget allocation
Manage software enhancement and new software implementation projects
Create and maintain detailed project plans for multiple projects
Perform financial analysis to analyze project progress
Review and approve resource timesheets
Manage vendor resources located on-site and offshore
Citizens Property Insurance, IT Release Manager
May 2006 - June 2013, Tampa, FL, United States
Plan and execute implementation of new enterprise applications, upgrades, and enhancements with complex integrations that support the core functions of the business
Facilitate the execution of QA test cases, develop requirements traceability matrices, and coordinate user acceptance testing
Execute and manage builds and deployment activities for test, integration, and production environments
Conduct program meetings to track system changes and analyze business requirements
Facilitate the analysis of application and infrastructure issues with distributed teams and ensure follow through to complete resolution
Plan department annual technical maintenance budget
Align development work with business needs
Manage vendor relationships and project resources
Participate in organizational analysis and implementation of best practices
Empower the team to self-organize, and coach teams on agile principles of collaboration, prioritization, team accountability, and visibility
Track and communicate team velocity and sprint/release progress