Michael Grapentin

I am a seasoned Product Owner with over 4 years of product ownership experience along with leading cross-functional teams and delivering value-driven solutions in Salesforce, DevOps, and enterprise system transformation projects. My expertise lies in aligning business needs with technical capabilities, managing product roadmaps, and collaborating with diverse stakeholders to prioritize and implement features that enhance user experiences and operational efficiency.

As a Product Owner, I have successfully:

• Led Agile teams of up to 12 members to deliver complex projects.
• Defined and managed product backlogs, user stories, and acceptance criteria to ensure clear and actionable deliverables.
• Collaborated with executives, including Assistant Vice Presidents and the Chief Information Officer, to align roadmaps and ensure the timely delivery of high-priority initiatives.
• Spearheaded cross-team dependency management efforts within a large-scale digital transformation program, improving collaboration and streamlining project workflows.

In addition to my leadership in Agile environments, I have hands-on Salesforce expertise, overseeing Sales Cloud and Service Cloud enhancements, live agent implementations, and CRM optimization for thousands of users.

I am passionate about driving innovation through Agile principles, empowering teams to achieve their full potential, and delivering products that align with organizational strategy and customer needs.

Certifications: Certified Scrum Product Owner (CSPO), Certified Salesforce Administrator, Certified Scrum Master (CSM)
Specialties: Agile methodologies, Product Ownership, Salesforce CRM, DevOps roadmaps, digital transformation leadership