Krishna Kandala

Value-led portfolio, program and product leader with a track record for forming, leading and growing high performing teams focused on accelerating value creation

Most recent success stories:

✔️Managed services portfolio management: Providing infrastructure service ops (planning, commission, migration and decommission), research and development (R&D), new product introduction and mass production (NPI/MP) program management support for global data centers, edge POP sites and emerging tech labs (robotics, edge compute, thermal efficiency and capacity hacking). Managing service delivery of 20 operations program managers across 10 service programs. Leading optimization of E2E service life cycle for data center production and growth operations through adoption of Lean and Kanban principles to eliminate non-value-added activities, avoidable wait times, and thereby reduce lead time and double occupancy cost of assets
✔️Managed services portfolio management: Provided product delivery and release management support with a team of 12 release train engineers across 5 value streams. Owned and led agile delivery and release of business critical capabilities surrounding seamless digital payments, insights mobilization on mobile device number porting to improve port-in experience, real-time decisioning (Pega RTD) strategies for A/B test of IVR performance as part of channel-centric to customer-centric transformation of a communications service provider
✔️Outsourcing advisory and operating model design: identified sourced and retained functions, potential interactions between them in the outsourced context, and developed minimum essential capabilities for vendor management office (VMO) setup to enable first year client-vendor interactions and transactions.
✔️Designed functional operational sub-system (OSS) blueprint for capacity management of low earth orbit (LEO) satellite based Internet provisioning as part of a greenfield startup effort
✔️Designed lean/agile operating models, planned and executed pilot and full scale deployments for multiple financial services and insurance clients
✔️Led product design and management for API-led digital transformation of insurance capabilities
✔️Led MVP/MVE design and product management of B2B payment products
✔️Led NPI/GTM strategy, MVP design and product management inception through launch of new B2B credit card capabilities

Specialties:

✔️Blueprinting and greenfield startup
✔️Product/service design
✔️Product management
✔️Lean/agile operating model design
✔️Large program design and delivery
✔️Business architecture