Zain Khan

IT Professional with over 15 years of progressive experience in IT Service Delivery and Engineering. Having held various leadership roles with an emphasis on process design and re-engineering using ITIL and quality controls to enhance IT’s value and IT Operations and Service Delivery for operational and strategic initiatives. Possessing a richly diverse skill set and experience base ranging in IT Operations, process consulting, business management and more.

Research Interests:
Distributed/Enterprise Systems Architecture, e-learning(content development and delivery mechanisms), Interfaces and Impacts of IT Standards and regulations on IT Service Delivery (ITIL/ITSM/ISO20k/COBIT/HIPAA/SOX/GLBA/CMMI/etc), knowledge Management/Business Intelligence, Managing distributed work in virtual teams, Leadership of de-centralized and virtual teams, Commoditazation of IT Services; efficient work break down and structuring of IT services, IT Strategic Planning, SaaS/On-demand/Cloud computing

Specialties: ITIL Process Design and Re-Engineering, Business Process Design, Systems Architecture and Technology Integration, Work flow and work flow management design, Organizational Change/Transformation Management, Technical Writing, Training Content Development (e-Learning Course Development)