Sushanth Shankar

A technocrat with nearly 18 years of experience in executing projects from Concept-to-Launch with focus on Project Scope and rendering end-to-end solutions

An ambassador of change with the distinction of successful business process re-structuring and implementation of business solutions in organizations within pre-set budgets & deadlines; showcased this by reducing the Project Delivery costs by standardizing the SOW and by making changes to the solid hours

Excellent in mapping client’s requirements, designing customized solutions; strong Customer Centric Approach & motivated to deliver quality results

Excellent track record of spearheading Service Improvement Programs for minimizing gaps in productivity and effectiveness in Service Delivery

Expertise in concepts of end-to-end project planning and implementation by improving the process adherence in all the teams, thereby ensuring qualitative delivery and improvement in Customer Satisfaction Scores

Strong management skills, capable of leading & motivating individuals to maximize levels of productivity; improved people experience which increased the overall Employee Satisfaction Rates by 3%-4% YoY

AWARDS AND RECOGNITIONS

• Star Performer of the Quarter from the Vice President in 2020

• Certificate of Appreciation from the Sr. Vice President & GM in 2019

• Certificate of Exemplary Performance in 2018

• CSC Platinum Award 2017 from the Sr. Vice President & GM in 2017

• Certificate of Exemplary Performance in 2017

TECHNICAL SKILLS & CERTIFICATIONS

• ITIL® Foundation Certificate in ITSM - AXELOS Global Best Practice (Registration No. 9980023822952664)

• Enterprise Design Thinking Practitioner – IBM, (Badge - https://www.credly.com/go/HgUOM16QoG1BaEnje806XQ)

• Certified Scrum Master(CSM) - Scrum Alliance, License No. 000290618

• Certified Lean Six Sigma Green Belt (CLSSGB) – Simplilearn (Registration No. LSSGB-OL10043)

• Certified Lean Management Professional – Simplilearn (Registration No. LM-OL131010)

• PMI Project Management Professional - PMP® Trained

• PMI Leadership Mindsets – PMI (Certificate No: AfY-DgFVrUY4pZ3pyLV9B79JUnKy)

• PMI Strategic Thinking – PMI (Certificate No: AY5o1RZvekWOoAokkubVuOXhXriE)

• Crisis Management – International Business Management Institute, Berlin (Certificate No: 398203-161-796-2697)

• Design Thinking – International Business Management Institute, Berlin (Certificate No: 398203-161-797-1093)

• DevOps – Kubernetes Fundamentals – Kode Kloud (Certificate No.: UC-9072d295-163b-417f-a900-ef18ff6a169b)

• AWS Certified Solutions Architect (Associate) – Trained (Yet to be certified)