Mariana Fernandes

Certified Scrum Master with 15 years of experience working in the E-commerce and Technology industry (Customer Service and Fraud departments). 4+ years of experience as a leader, managing multicultural teams (remote employees working from different continents: Europe, America, Asia, etc). Experience in recruitment of new hires, training, onboarding and coaching gained through these 15 years of experience. In this industry, I have worked closely with digital, gaming, and consumer electronic Clients, in different areas: Customer Service, Customer Success, and Fraud. Skilled in Agile Methodology Scrum, E-commerce, Training and Development, Performance Management, People/Processes/Projects management and Customer/Client Relationship Management. I have been part of the creation and the development of the Diversity & Inclusion Committee at Digital River.