Conflict Management Skills

Time: 8 hours

Format: Live. Led by an experienced trainer.

Credential: Microcredential

Prerequisites: None

What you'll get: 8 hours of learning with an experienced agile trainer and a digital badge to showcase your new skills. Your microcredential never expires.

Community Badge Program Course: This course has been derived from our Community. This means that the course topic was sourced directly from a Certified Scrum Alliance Trainer or Certified Scrum Trainer. The quality of the course content and the credential earned from a Community Badge Program course carries the same weight and value as any other Scrum Alliance microcredentials.

Key Topics Covered

📌 Preparing to Tackle Conflict – Identifying early signs of team tensions
📌 Understanding Conflict Inside Out – Exploring conflict triggers and root causes
📌 De-escalating Team Tensions – Practical strategies to diffuse and navigate disagreements
📌 Creating a Strategy to Master Conflict Management – Building long-term conflict resolution skills

What to Expect?

✔ Full-day immersive learning with expert-led instruction
✔ Practical exercises and real-world case studies to apply conflict resolution techniques
✔ Story-based scenarios to simulate workplace challenges
✔ Interactive discussions with fellow participants for shared learning
✔ Personal & professional development to help you navigate both team and personal conflicts

About this course

Delve deeply into conflict dynamics, conflict resolution, psychological safety, and team cohesion with this course. With the in-demand skills of conflict management, you'll be prepared to foster continuous growth in teams and for yourself personally.

Topics in this course:

• Preparing to Tackle Conflict
• Understanding Conflict Inside Out
• De-escalating Team Tensions
• Creating a Strategy to Master Conflict Management

This course spans a whole day to explore this topic thoroughly. You can expect to go beyond the surface level of conflict to evaluate key concepts, including:

• Conflict triggers
• Honing de-escalation techniques
• Understanding the importance of psychological safety

You'll learn through practical exercises and story-based scenarios while having the opportunity to engage and share with your fellow students.

Not only will you be prepared to guide teams through conflicts after this class, you'll also be equipped to navigate personal conflicts that arise.

Who Should Attend:

This workshop is ideal for:

🔹 Scrum Masters & Agile Coaches guiding teams through collaboration challenges
🔹 Product Owners & Project Managers seeking stronger alignment and communication
🔹 Leaders & People Managers fostering a culture of trust and accountability
🔹 Anyone looking to enhance conflict resolution skills for personal and professional growth

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