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An accomplished IT management professional with expert level Problem, Incident, Change, Release, Asset and Configuration Management experience supporting the Cyber Security Operations in RBC. Proven expertise in implementing cyber security measures and vulnerability assessment. Skilled in ITIL process management, strategic planning, cost reduction and continuous improvement. Effective customer and inter-departmental liaison with superior skills in creative troubleshooting. Proven success in helping organizations to achieve and maintain compliance with regulatory requirements, improve internal controls, and reduce financial and operational risk.
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