Tom Miller - I provide I.T. Consulting and Web Development. I have experience and skills in a range of Agile software development and in business process improvement practices. I also do a bit of PC and Network technical support.
General Dynamics Information Technology, Customer Service Representative
June 2016 - Present, Lawrence, Kansas, United States
I have worked several contracts for GDIT. The last two were as a Test Analyst 1 (I graded middle school and elementary school math tests) and as a CSR for a Medicare call center.
The Medicare call center job required 3 weeks of systematic training plus a week of OJT before we started answering the phones under a supervisor.
Galenson Consulting, It Consulting and Web Development
January 2003 - Present, Lawrence, KS, United States
I provide problem solutions to "how a company can stop leaking money" and website consulting. I also do the odd-technical support issue in Desktop support.
As an Analyst and Programmer I both break problems down to be solved and provide design and code for some I.T. solutions.
DST, Applications Analyst
May 2015 - December 2015, Kansas City, Mo, United States
This was a Business Analyst job that elicited requirements providing output in a specific format. I also wrote Test plans, test requirements and performed testing.
Boston Financial Data Services, Report Analyst/IS Analyst
June 2014 - May 2015, Lawrence, Kansas, United States
I processed emails requesting standardized and customized reporting. I routed the emails via an automated system to Senior Report Analysts. We use SQL to read extract databases for financial reports.