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Tristan Boutros


Senior Vice President, Technology Operations, Process Improvement & Chief Program Officer, Warner Music Group

Location: New York, NY


Certified Scrum Professional
Certified Scrum Developer
Certified ScrumMaster
Certified Scrum Product Owner


Certified Agile Leadership 1


Tristan Boutros: Visionary and solutions-focused executive with international operations management and information technology experience in both the public and private sector with key emphasis on program management, process improvement, business transformation, and revenue growth. Comprehensive experience managing complex business environments, leading high performance management teams, scaling an organization, and developing a performance culture among groups of diverse and talented individuals.

A distinguished author, speaker, and organizational innovator, I authored the Process Improvement Handbook: A Blueprint for Managing Change & Increasing Organizational Performance by McGraw-Hill Professional and have been written about in several case studies with various companies including iGrafx, Atlassian, and Epson.

Follow me on Twitter @TristanBoutros.

Specialties: Program & Project Management, Operations Management, Process Improvement, Strategic Planning, Enterprise Architecture, Governance Management, Coaching & Mentoring, Business Transformation, Portfolio Management, Organizational Effectiveness, Relationship Management, Performance Management, Training & Development, Lean & Agile Methods (Scrum, Six Sigma, XP), Governance Management, Continuous Improvement, ISO, CMMI, Rummler-Brache, TOGAF, Customer Experience

Work experience

Warner Music Group, Senior Vice President, Technology Operations, Process Improvement & Chief Program Officer
January 2013 - Present, New York, New York, United States
Global head of project management, process improvement and enterprise business architecture overseeing enterprise portfolio of over 50 initiatives and a technology budget of over 120M. Responsible for IT operations management, business transformation strategy, as well as end-to-end service delivery including the design and delivery of a next generation, cloud based, enterprise software platform to meet the needs of employees, artists, fans and business partners. Led a team of 35 employees responsible for leading and managing a comprehensive array of services and corporate programs to drive efficiency and automation.


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