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Serfraz Safdar


Project Manager


Certified ScrumMaster



Work experience

Centrica British Gas, Product Owner
April 2009 - September 2012, London, Slough, United Kingdom
In my capacity as Business Project Manager I was assigned the role of Product Owner for a new CRM system to create a single view of British Gas customers Played a central role in creating the vision Led backlog grooming sessions Provided approval for completed user stories as part of the definition of done Played a hands on role writing test scripts Participated in sprint planning meetings Led the grooming of the release plan Refined acceptance criteria for user stories

National Austrial Bank- Clydesdale and Yorkshire Bank, Scrum Master/Business Change Lead
April 2011 - March 2012, Glasgow, United Kingdom
Worked full time on two scrum projects 1. A project to create a new complaints management workflow and reporting system for the bank 2. Create a new system to process personal loans both online and within the contact centre - Coached the team on agile scrum - Facilitated sprint planning sessions - Coached the product owner on how best to apply scrum - Created burndown charts for reporting to senior management - Logged impediments at the daily stand-up and work to resolve these - Ensured retrospective lessons learned were applied in future sprints - Pushed back when the product owner wanted us to complete more work than the team could commit to - Coached members of the team that hadn't received formal scrum training

British Gas Pay as you go energy, Agile Business Analyst
April 2008 - November 2008, Edinburgh, United Kingdom
As Business Analyst on a Scrum Project I was responsible for the following activities on a project to create a knowledge base system to support 1000 call centre agents to deliver an improved customer service and to increase right first time: Work with the product owner to create user stories and acceptance criteria Attended daily stand-ups Created business test scripts Worked with the developers to ensure they understand acceptance criteria Demo'd completed functionality to the product owner prior to sprint reviews Participated in Sprint retrospectives Led short mini workshops with the product owner and development team Partipated in estimating in sprint planning part 2


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