owner of the Telecommunications Relay Services (dial 711) and Operator
Service (dial 0) platforms, managing 14 international call centers and three
data centers, as well as various software development organizations and call
and data center teams. Increased net profit margins for both products by over
2100 basis points, from 60% to over 81%.
product road map, negotiating funding approval from the CIO and overseeing
entire development effort through to completion. Spearheaded Product
Management and championed new product ideas, developing one-of-a-kind
solutions to challenging niche problems and maintaining high morale during an
extended period of staff reduction.
Architect and Principal
vision, secured funding, and consequently led the technical design,
architecture, planning and implementation of a complete platform replacement
for the niche telecommunications relay services (711) platform.
hands-on collaboration with the project teams to deliver highly customized
software and hardware platforms, managing different customer groups and their
requirements. Guided development, testing, and implementation throughout
entire development cycles, ensuring end-to-end quality control for the
the 711 platform which included custom hardware, firmware and software.
Negotiated contracts with the workstation hardware, switch and network
providers, and designed middleware to allow communication between all of the
various layers, including legacy systems.
the development of a Telecommunications Relay Services application for
Android and led the organization through the complete project life-cycle,
taking the application to final production.
on numerous mobile applications and initiatives at Sprint, resulting in my
exceptional level of telecommunications expertise.
the software development and project management life cycle by moving from waterfall
methodology to agile and lean methods, increasing overall efficiencies and
reducing end-to-end cycle times by 56% even with a reduction in workforce.
agile and lean process practices, including Kanban, in multiple organizations
in Sprint to develop highly functioning teams and improve development
revenue generating practitioner at Sprint Paranet, receiving the “Para-100”
award. Performed process auditing and improvement programs, leveraging agile,
lean, CMM and SCM practices.