Kayla Wren

User Research/Experience professional with 15+ years of success enhancing and improving the usability of mobile apps, responsive websites, and desktop applications across multiple industries including aviation, hospitality, travel, healthcare, sports, and cultural institutions. Successfully led and managed projects from discovery to launch, always keeping users at the center of the process.

Specialties: user research, mixed methods, ethnography, rapid prototyping, contextual inquiry, remote unmoderated testing, usability testing, interviews, card sorting, field studies, journey mapping, agile, product management, project management, innovation, design thinking, user needs discovery, rite studies, prototyping, agile, scrum, product design, service design, production management, product strategy, design strategy

Certifications:
Certified Scrum Product Owner® (CSPO)
Certified ScrumMaster® (CSM)
HFI Certified Usability Analyst (CUA)
IDEO Design Thinking Facilitation