João Batista M. Alvim

João Batista Mussi Alvim

September 2013 – today DELL Computers                   Porto Alegre – RS
Application Management Analyst Senior Advisor

*Support DBI/GO&T/P&SC (Manufacturing) IT production applications globally focused on shipping and burning area;

*Agile Lead responsible to set and create the Advance Customer Services (ACS) setup under PSnC Organization whose goal was to customize Agile processes focusing on reduce support OPEX and improve CE by reduzing incident time response.

*Agile Lead on the IT operation focusing on lead team to address user stories / product environment stabilization using Scrum and Kanban.

*Managing Global Team Leads to address the User Stories by Sprints running the formal agile ceremonies, practices and also reporting the outcomes to the upper management.

*Member of SWAT Team whose leads from Development, Business and Support address the root cause analysis focusing on the incident reduction, business process healthy and customer experience.

*Proficient in ITIL - Agile - Influenced Global Support Teams members to adopt the ITIL and Scrum library and framework.

*Top Performance on AMS Globally, achieving as a BEST on the Performance Results in FY13, FY14 and FY15.

*Certified Scrum Product Owner – Scrum Alliance

*Certified Scrum Master – Scrum Alliance

*IT Operation Automation Product Owner – Responsible for the Automation Backlog which Goal was to automate Infrastructure and Application Support procedures reducing OPEX and improving Customer Experience.