David Tolbert II

David Tolbert is a Senior Digital/IT Project Manager for Genesys with over 12 years of project/product management and IT business analysis experience. Over the past 10 years, David has exclusively managed software implementation, digital transformation and product development initiatives within various industries including telecommunications CX technology, commercial oil & gas sectors, multiple markets of the retail power & gas industry and private business. Additional services include strategic planning, business plan analysis, complex data analysis, business process improvement and business process documentation. Genesys is a leading provider of cloud based CX software contact center solutions. For Genesys, David leverages IT operations and software systems experience to effectively implement (EaaS) Experience as a Service through Genesys Cloud, an all-in-one solution and one of the worlds leading public cloud contact center platforms, designed for rapid innovation, scalability and flexibility. Specialties: Project Management, Digital Transformation, Business Analytics, Product Management, IT Service Management, Scrum, Data Analysis, Business Data Conversion, Business System Migration, Operational Process Analysis, Software As A Service (SaaS), Platform As A Service (PaaS), Experience As A Service (EaaS), Business Requirement Documentation and Strategic Management.