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Douglas Klugh


Program Manager, Intel

Location: Chandler, Arizona


Certified ScrumMaster
Certified Scrum Product Owner


Groups I belong to

Phoenix SUG


Douglas Klugh is an Agile Coach with over twenty years of software industry experience. He has led the adoption of Agile strategies, processes, and methodologies by Fortune 500 companies to deliver both application and system software. Doug’s experience includes leading the development of enterprise (software) systems for the banking and securities industries, along with delivering system software in the semiconductor industry. His work has impacted some of the world's top brands including Intel, IBM, Bayer, Wells Fargo, Bank of New York Mellon, Fiserv, and to name a few.

While holding several certifications in quality and software process, Doug has provided leadership in project management and Agile software engineering practices utilizing Scrum and the Rational Unified Process (RUP). As a Certified Agile Specialist, he is sharing his expertise through user group presentations, coaching, training, and blogs. Doug has also helped to establish and lead local and global user group communities to promote the adoption of Agile development methodologies. His accreditations also include certification within numerous software engineering disciplines.

Work experience

Intel, Technical Program Manager
July 2010 - Present, Chandler, Arizona, United States

Today at Intel, I am helping to deliver major upgrades to IntelĀ® Smart Response Technology and IntelĀ® Rapid Storage Technology products for both client and enterprise server solutions. While leading the adoption of Scrum in the CCG Software Engineering (Intel Architecture) group, I am responsible for coaching, training, and mentoring ScrumMasters, Product Owners, and team members in delivering application and system software to align with the production release of new chipsets. As the Scrum process owner for our organization, I initiated a strategic shift in program planning to align with Agile principles. I am also facilitating a Scrum of Scrums to coordinate numerous inter-team dependencies and facilitate continuous release planning for six development teams., Software Engineer
March 2008 - July 2010, Scottsdale, Arizona, United States
As project leader, I directed the development efforts of seven team members in providing a proprietary business intelligence framework for this world-leading Internet company. This web-based solution is providing decision support capabilities, trend analysis, forecasting, and monitoring of key business performance metrics relating to Internet domains and Internet domains secondary markets. Responsibilities included designing, implementing, and managing Agile processes, creating and executing project plans, managing life-cycle activities, monitoring progress, promoting team collaboration, resolving conflicts, providing constructive feedback, and ensuring the project remains on schedule. Responsibilities also included review of application architecture and implementation to ensure efficiency, reliability, and maintainability, along with administration of change management processes.

Wells Fargo, Assistant Vice President
January 2007 - March 2008, Phoenix, Arizona, United States
Provided risk management solutions to assure the bank's compliance with federal and state regulations. Led the development and implementation of software systems to assist in compliance auditing and quality control. Development included creation of an agile software process, business process modeling, authoring and management of functional and strategic requirements, design and implementation of software and data architectures, construction of business application and relational database software, design and administration of SCM strategies, along with administration of database and web servers.


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