Charlene D'Souza Goveas

Charlene D'Souza offers a combination of comprehensive managerial and analytical skills. Has extensive experience in recovering and leading business transformation projects, including conversions, in both vendor and large shops. Able to competently organize and lead projects within tight deadlines while fostering positive client and team relationships. Areas of expertise include: • Program Recovery • Program Management • Establishing/Modifying PMO’s • Client Management • Change Management • Business/Process Analysis/Reengineering • Presale Engagements • Mediation and Conflict Negotiations More than 20 years of insurance related experience ranging from P&C, Commercial Lines, Life, Title in addition to U.S. based insurance products.