Betty Puelma

A Certified Project Manager and Scrum Master with expertise in managing large-scale and small integrated projects.  Abilities include managing multiple priorities and cross-departmental and global projects. Extensive Sales Support and Project/Program Management experience. Primary focus on building strong customer relationships, managing business partner’s and account team’s expectations, delivering high-quality work on time and within budget. Areas of core competencies include:

• IT infrastructure and software upgrade Projects
• PMBOK and SDLC Methodologies
• Waterfall, Agile SCRUM  
• Lead grooming of epics, including acceptance criteria with the Business
• Request for Proposal Process (RFP)
• Cloud, SQL, .NET, XML, Java, and Mainframe environments
• Cost-Benefit Analysis/Financial Tracking
• Maintain System of Record and Document Project Artifacts for Tollgate approvals           
• Change Management, Compliance, and Project Governance
• Quality Assurance Testing SIT/UAT and Performance
• Cyber Security and Financial Projects
• Partnered with Business to write quality epics
• Call Center Implementation
• Telecommunication System Implementations
• Gathered and documented requirements
• Issues Tracking and Resolution/Risk Mitigation
• Relationship Building/Project Status Reporting