Brian Amavi

Certified Scrum Master, ITIL v4, Cybersecurity Fundamentals Certificate, CompTIA A+, Network, database and server technologies, Knowledge of multiple business software packages (ServiceNow, Salesforce, ServiceDesk, SaaS, and PeopleSoft Financials), Experience in IT with emphasis on customer support.

With over 5 years in IT support experience, I am currently a Help-desk Support Engineer at BT Conferencing and I serve as a help-desk analyst on the User Support team providing phone, email support, the point of contact to clients who experiencing system problems as well as ticket establishment and routing of all other inquiries to other system experts. Oversee Polycom and Cisco video conferencing bridges. Provide input to User Support issue resolutions and team processes as they evolve and coordinate with analysts and other team members on ticket review and ongoing improvement actions.