Neal Horner


Senior ScrumMaster & Delivery Coach, House of Fraser

Location: Swindon. UK


Certified Scrum Professional
Certified Scrum Product Owner
Certified ScrumMaster


In an Agile space, I encourage real business value with experience as a Certified Scrum-Master (CSM), leadership as a Certified Scrum Professional (CSP) and talent as an engaging Agile Delivery Guide.

As a delivery practitioner, I call upon over six years of hands-on front-line success when working with teams to make great things happen. As a skilled facilitator, my character and leadership style provides a confident, engaging and positive energy to open minds, encourage and guide.

As a Practitioner when supporting teams, I encourage each team to recognise 'their ceremony' as this increases collaboration, improve self-awareness and cultivate team-safety. Here open and honest communication will support growth and build towards the coveted 'high-performing status'.

With focus upon the individuals, teams and ceremony, confidence is increased by empowering each individual to deliver towards their teams agreed goal. Here we raise the collective awareness of 'what makes Agile work for them’ so we may inspect and adapt to learn and grow.

As a Practitioner when guiding a programme, I actively promote an open, honest and transparent leadership with frequent re-planning for success. I am comfortable to encourage conversations that will safely manage expectations of the Product Owner, Stakeholder and Leadership Team.

Work experience

House of Fraser, Senior ScrumMaster & Delivery Coach
July 2014 - Present, Swindon, GB
Shaping a team of agile experienced, senior, passionate professionals to establish a solid delivery foundation of practice

Lloyds Banking Group, Senior ScrumMaster & Theme Lead
May 2013 - July 2014, London, GB
Engaged to lead, support and encourage a transformation from traditional entrenched working practices to embrace the Lloyds Accelerated Delivery Model (ADM) (aka Agile Practices) for Public Site Refresh (PSR) business theme.

Infosys , Principal Consultant
July 2012 - May 2013, Melbourne, Victroria, AU
As part of an on-shore leadership team, our goal in working with our external clients, our on-shore anchors and our off-shore delivery teams is to shape our Agile practices

SMS M&T, Agile Consultant
November 2010 - June 2012, Melbourne, Victoria
Permanent Role (client facing)
Agile Leadership for multiple client facing engagements

Opportunity Brief
Relocated to Australia to join SMS such that I could increase their capability in the growing Agile market space and to take advantage of the opportunity offered to support their uplift whilst growing my career

Client Telstra Enterprise Data Warehouse
Role Agile Iteration Manager
Dates Sep 11 - Present

Engagement Brief
Neal received the rare opportunity to join the largest Data Warehouse Project in Australia. In coaching the teams to embrace the basic principles of Scrum, within two iterations of joining the project area, our first business value was release to production

Client Greyhound Racing Victoria
Role Agile Leader & Agile Coach
Dates Jan 11 – Aug 11

Engagement Brief
Neal facilitated the set-up of a new project team and provided ongoing leadership to develop a bespoke web application with Microsoft Azure Cloud Technology, while introducing Agile methods to a technically gifted SMS team who where unfamiliar with agile practices

Client SMS internal Agile uplift
Role Agile Consultant
Dates Nov 11 – Dec 11

Engagement Brief
Shortly after joining SMS and in using his coaching skills, Neal was able to support a team of fluctuating consultants with varying backgrounds to demonstrate the value an agile management approach could bring to some BAU delivery. This short pilot proved to be a huge success

Screwfix Ltd, Scrum Master & Project Manager
September 2009 - August 2010, Yeovil, Somerset, United Kingdom
Contract Role
Agile Leadership in multi-channel e-Commerce retail

Project Brief
4.3m project to replace the front-end Trade Counter customer transaction system for 150 branches Reshape the customer experience for faster transactions, alternative products and product up-sell

Role Brief
● Non-technical Scrum Master and Leadership role in large Business Change function
● Collaborative team size of 3 to 50 with on-shore and off-shore resources
● Build strong business relationships to ensure stakeholder confidence and earn tolerance
● Pro-actively monitored the sprint plan of velocity against tolerances with burn-up charts
● Manage risk and issues within the collaborative team and stakeholder community
● Offer significant input to the Programme to shape and improve delivery practices

Helphire UK Ltd, Scrum Master & Project Manager
July 2007 - July 2009, Bath, Somerset, United Kingdom
Permanent Position
Agile Leadership in bespoke software development for accident management

Project Brief
7m project to replace the end-to-end claims handling business systems and associated work-arounds Increase the operational capability to accept and successfully claim or litigate cases

Role Brief
● Non-technical Scrum Master and leadership role in large IT change programme
● Shared Programme Leadership for team of 75 staff (technical, non-technical & business experts)
● Pursue best-practices to improve delivery velocity and beat the planned delivery timescales
● Exercised traditional backlog planning and kanban backlog during closing stages of delivery
● Line Management for permanent & contract team of 10 direct reports (Developers & Testers)