Felippe Mora
About
Customer-centric executive focused on delivering value and leveraging customer feedback to ensure long term relationships that drive retention and expansion of recurring revenue. Results-driven, competent, and innovative professional, with extensive experience in software and web development, information technology operations, systems management, and client relations. Armed with outstanding skills in setting vision and strategies along with providing innovative business solutions and infrastructure toward the fulfillment of established goals. Expert at evaluating business processes as well as systems or technology changes. Committed to finding ways to increase productivity, optimize efficiency, and achieve established goals. Skilled at multitasking in competitive, multiplatform, and fast-paced environments. Articulate communicator, with bilingual skills in English and Spanish. Strong strategic and long-range planning abilities; skilled in setting product and technology strategies in B2C and B2B environments. Diverse background with over 20 years of customer success/support, experience covering engineering, user experience, innovation, network operations, quality assurance, customer support, and marketing functions. Recognized as a creative thinker, problem solver, with highly acute organizational and analytical skills. Exceptional ability to manage time and lead a team in the right direction. Well versed in Agile Scrum methodology, Certified Scrum Master and Certified ServiceNow Administrator.