Eduardo Espinosa

Established ScrumMaster with 10+ years of experience working on improving the overall Software Development Lifecycle (SDLC) in a large and fast paced environment using  Agile and hybrid methodologies.

Excellent teamwork abilities that enable to me to get immediate results from development teams and management teams. Well communicated with all product owners and overall customers. 

Complete understanding of the overall Scrum process. I am also a Certified Scrum Product Owner so I work extremely well with business leaders in gathering project requirements in a way that is understood by the business and development team. 

I have built great relationships with my developers with a true teamwork spirit. I keep the team motivated and keeping them on doing their best through true servant leadership.

I am also relentless on process improvement and always strive to find the best way of doing things.

I have also previously worked in the Insurance industry for 10 years. I have worked in all sides of the business.  

Specialties: Certified ScrumMaster, Certified Product Owner, Bilingual English and Spanish, Proficient in Microsoft Office, NT environments, Graduate 7 Habits of Effective People, Graduate Genesys Contact Center Manager, Graduate WorldCom Interact Network Management Services, Familiar with call center traffic reporting, basic contact center management experience,   Familiar with basic SDLC process.Familiar with basic call center terminology and design, IVR systems, CTI, reader boards, Workforce Management software.