Upesh De Silva

·      Strategic Program Manager / Project Manager with 19+ years of experience delivering enterprise-wide initiatives across Agile and Waterfall environments. Led multi-million-dollar programs with AI-driven capabilities, improving forecasting accuracy and team performance while consistently delivering 98% of milestones on time and achieving 100% budget adherence.

·      Cross Functional Delivery Leader managing complex project portfolios and hybrid teams across healthcare, insurance, and tech domains. Spearheaded AI-powered reporting and risk-tracking frameworks, enhancing stakeholder visibility and accelerating executive decision-making by 30%.

·      Digital Transformation Advocate leveraging Google Gemini for real-time call transcription and NLP-driven agent guidance, improving resolution times, streamlining workflows, and enhancing service quality in AI-enabled call center operations.