Adam Durbin

Adam Durbin,

Contact Center Operations Manager and Specialist driven to mobilize teams motivated to deliver industry leading results. My goal for mobilizing a contact center team focuses foremost on ensuring all staff members are highly engaged with the desire to be critical pieces of the organizations success. I work to achieve this through empowering associates with, sound tools, clear guidelines and efficient SOP's all while maintaining consistent customer centric strategies that are sustainable and cost effective.