Md. Taskinur Rahman
My credentials
About
An experienced Program Manager and Head of Customer Experience with over a decade in computer software and fintech, I leverage PRINCE2®, ITIL®, and Advanced Certified ScrumMaster (A-CSM®) certifications to drive end-to-end program execution, customer experience excellence, and cross-functional collaboration across large-scale digital transformation and fintech projects.
Leveraging a deep understanding of agile delivery, product lifecycle management, and customer-centric solutioning, I lead initiatives that enhance user experience, optimize operational efficiency, and ensure the delivery of high-quality products aligned with strategic business goals. My expertise spans managing complex programs encompassing software testing, pre-sales, customer support, new feature rollouts, and operations, consistently aligning teams with Agile/Scrum frameworks.
My proactive problem-solving, strategic mindset, and strong interpersonal communication enable me to build lasting relationships with clients and stakeholders, ensure program transparency, and empower teams to consistently deliver value. I effectively balance detail-oriented execution with a big-picture vision, making me a valuable asset in fast-paced, fintech-focused environments.
Experience and services
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Career history
- 01/01/2026 - present - Brain Station 23 Plc (Senior Program Manager, Head of Customer Experience, Fintech Solution )
- 01/01/2024 - 12/31/2025 - Brain Station 23 (Head of Customer Experience, Fintech Solution [Program Manager])
- 01/01/2019 - 12/31/2023 - Brain Station 23 (Project Manager)
- 07/01/2017 - 12/31/2018 - Brain Station 23 (Project Coordinator)
- 01/01/2015 - 06/30/2017 - Brain Station 23 (Junior Software Development Engineer in Test)