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Conflict Management Skills

Taught by: Paul Lister
Learn how to manage and resolve conflict to build trust, improve communication, and support high-performing teams. This course equips you with practical skills to turn workplace challenges into opportunities for collaboration and continuous growth.
Credential type: Microcredential
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07970329350
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 8 hours |
 Start May 11, 2026 CUT
£200
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Course details

Location

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Online

Schedule Details

Monday, May 11 | 8:00 AM - 4:00 PM CUT
Max number of students: 20

Conflict management supports the very foundation of high-performing teams—a foundation of effective communication, mutual respect, and trust. Learn the dynamics of conflict and how to work toward resolution. You'll lead teams to deliver more value when you learn this essential skill set.

Key benefits:

  • Learn through practical exercises

  • Highly interactive

  • Real-world scenarios and simulations

  • Designed by an experienced Certified Scrum Trainer®

  • Guide teams through conflict

  • Navigate personal conflicts effectively

  • Identify conflict triggers

  • Hone de-escalation skills

  • Understand the importance of psychological safety

Lesson 1

Welcome

Identifying Conflict - Body Language 

Identifying Conflict - Listening                     

Identifying Conflict - Behavioral Cues                                   

Identifying Conflict - Practice                                                

      Lesson 2                                                                                                                                      

             The Art of Perspective                                                             

             The Art of Perspective - Practice                                                       

             Culture and Conflict                                                                            

      Lesson 3

             De-escalation Techniques                                                                                               

             De-escalation Techniques - Practice                                                                              

             Neutrality Techniques                                                                                               

             Neutrality Techniques - Practice                                                                                    

             Mediation                                                                                                                      

             Conflict and Power Dynamics                                                                                    

       Lesson 4                                                                                                                         

              Conflict Management Action Plan                                                                           

              Template and Resources                                                                                               

              Reflection                                                                                                                         

              Wrap Up                                                                                                                          

              Conclusion

Conflict can exist at different scales.

Anyone who deals with individuals who have differing opinions often has to recognise when conflict is likely and how to deal with it when it rears its head.

This course is great for anyone who works regularly as a faciltator, such as a Scrum master, manager or team leader. 

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