Rick Willders

Rick Willders

contact at: [email protected]

Senior IT Analyst / Project Manager

An enthusiastic and motivated IT consultant and creative problem solver with more than twenty years of successful experience managing, designing and implementing robust, complex systems for business and government.

Core Strengths:

• PMP Project Management Certified
• Extensive IT Consulting background
• Business Process Engineering
• Agile/Scrum Methodology
• Strong Systems Analysis skills
• Data Warehousing Development
• Legacy System conversions
• Database Design / Administration

      

Professional Experience:

Engility, Charleston, SC  present                                                                 

Senior Requirements Analyst

Responsibilities:

• Requirements Analyst for the Veterans Affairs VBMS (Veterans Benefit Management System) responsible for processing veteran disability claims.
• Recruited to solicit and manage system requirements directly from the customer.
• Interpreted and translated customer business requirements into functional design artifacts to be utilized by development teams.
• Participated in strategic and tactical project planning.
   
  Key Accomplishments:
• Managed requirements for defining and implementing the documents and notifications feature areas of VBMS.
• Utilized the SCRUM Agile methodology to organize requirements in support of sprint and release planning efforts.
• Authored user stories using IBM Rational tools within the VA Agile Integrated Development Environment (AIDE) in order to define requirements for development teams.
• Anticipated, researched and developed mitigation strategies for risk items affecting application development or performance.
• Conducted application demonstrations of newly created features to project and customer staff.
• Supported the resolution of business questions generated by the customer during user acceptance testing performed every release.
• Provided application defect analysis and resolution.

Kapstone Paper and Packaging, Charleston, SC  2014 - 2017                                                                 

Senior Business Analyst

Responsibilities:

• Business Analyst and Project Manager role for a $2.8 billion revenue paper & packaging manufacturer.  Accountable for managing $2.8M transportation ERP implementation.
• Recruited to evaluate, enhance and implement ERP transportation system for all 4 U.S. mill locations and 24 box plant locations to standardize business practices and reduce costs in an active acquisition business environment.
• Procured, negotiated rates and managed vendors, resulting in high functioning teams to solve complex ERP objectives.
• Established new Electronic Data Interchange (EDI) transportation partners to ensure adherence to company transportation policies and drive increased EDI data accuracy and efficiency.
   
  Key Accomplishments:
• Managed implementation of the Oracle Transportation Management (OTM) ERP system, coordinating the resources and activities of Kapstone and vendor staff.
• Designed and executed change management workflows, allowing for a more thorough examination of impact to users and a more timely and informed change process.
• Drove SOX compliance effort by implementing change management controls, creating new ERP governance policies and procedures, and developing IT audit workflows.
• Created tracking and resolution process for user change/issue requests, increasing user involvement and feedback which engendered higher customer service ratings.
• Managed the decommissioning of Salesforce.com and migration of data to Microsoft Dynamics CRM to reduce IT operating and licensing costs and improve centralization of corporate data.
• Customized and implemented third-party PROS Revenue & Profit ERP system for Sales and Marketing organization, providing higher-quality sales metrics to drive improved pricing strategies and profit margins.

Science Applications International Corp. (SAIC), Charleston, SC  2011 - 2014                                                                 

Business Program Analyst

Responsibilities:

Provide functional and technical analysis of complex government software systems under the purview of Space & Naval Warfare Systems Atlantic (SPAWAR – SSC-LANT).  Formulate and define system scope and objectives for assigned projects.  Analyze complex IT systems to evaluate current state, determine business process gaps and recommend integration/customization of new software or third party tools.  Investigate available hardware and software configurations and capabilities.  Collaborate with other business units to provide innovative solutions to the customer.  Provide required technical/managerial leadership for small to medium-size projects. Support management directives as required and ensure customer requirements and project milestones are met.  Provide guidance, technical support, education, and quality assurance/quality control to other team members.

 

Independent Consultant to DeLoitte Consulting, Harrisburg, PA          1999 - 2010                                                                 

Senior IT Consultant

Responsibilities:

• ·       Provided project lead and business analyst expertise to Deloitte Consulting for Pennsylvania’s Dept of Welfare Child Support Enforcement System (PACSES).  PACSES is considered by the federal government to be one of the largest and most efficient systems in the country.   

 

Duties included, but were not limited to, utilizing PMBOK project management processes such as scope and requirements definition and documentation, work breakdown definition and documentation via MS Project, project risk identification, tracking work progress against plan and keeping management thoroughly informed of progress and issues.  Other competencies required were RFP development, data and system analysis, recommendation of new application designs, datawarehouse reporting strategies and conversion approaches for mainframe legacy applications to web applications.

Accomplishments:

• ·       Using selected PMBOK processes following the standard SDLC process, oversaw the creation and implementation of a web based county director’s work performance application.  The website was developed using .net framework technologies along with a back-end Oracle database with interfaces to the legacy mainframe application.
• ·       Managed the technical conversion of a web based voluntary paternity acknowledgement application to better align with the client’s supported software baseline.  Provided business process analysis, scope and requirement definition, work breakdown estimation, quality assurance recommendations and technical testing coordination.
• ·       Provided coordination of requirements definition and the analysis of existing child support data, thru the use of Oracle SQL reports and queries, to help refine business logic for the Child Support data warehouse database.  Informatica and Cognos software was used to implement the datawarehouse.
• ·       Led the technical effort required to perform the transference and conversion of financial information from Philadelphia County’s legacy PARENTS system to PACSES.  Philadelphia county maintains the largest caseload in Pennsylvania at more than 20% of the total child support cases.
• ·       Assisted with the development of Pennsylvania’s award winning child support web portal by providing data analysis and web page design and development.
• ·       Coordinated, designed and helped develop data conversion philosophies on numerous applications.

 

Ford New Holland, New Holland, PA                                                       1994 - 1999

Project Leader

• ·       Directed a staff of over fifteen in-house and contractor personnel in various international geographic locations.
• ·       Led the database conversion from the hierarchical UNISYS DMS database to a relational IBM DB2 database for the company’s largest global application, responsible for 60% of the more than six billion dollars in total company revenue.
• ·       Implemented the critical, global and highly visible system on time and with no downtime experienced by the 5000+ end users.
• ·       Re-platformed Ford New Holland’s largest accounting application, accounts receivable, from Unisys to an IBM platform.

 

Datronics, Harrisburg, PA                                                                            1988 - 1994

Senior Technical Consultant

• ·       Conceptualized, pioneered and implemented the “look and feel” of the Pennsylvania Department of Welfare’s (DPW) online welfare eligibility system, which is utilized statewide by state welfare workers.
• ·       Utilized numerous structured analysis methodologies including Yourdon/Dimarco dataflow diagrams, IPO charts and Warnier-Orr diagrams to identify, describe and document client business processes.

 

Prior Experience:  Project Leader (1986-1988) - Provided project management for the redesign of the U.S. Navy’s automated software management system - Computer Data Systems Inc., Rockville, MD; Database Administrator (1983-1986) – Supported numerous Unisys DMS production databases for the U.S. Navy’s aviation workload control system - Dynamac Corp., Rockville, MD; Independent Software Consultant (1981-1983), Lancaster, PA; Account Sales Executive (1980-1981) – handled all aspects of client relations for small system accounts while also providing 3rd party software package evaluations, recommendations and implementations - Albert Assoc. Inc., Lancaster, PA.

 

Education and Certification

• ·         B. S. - Computer and Information Science, Bloomsburg University, Bloomsburg, PA.
• ·         PMP Certification, Project Management Institute
• ·         Certified Scrum Master, Scrum Alliance

U.S. Security Clearance/Secret, DISCO