Isentia, Scrum Master
January 2016 - Present, Sydney, NSW, AU
Scrum Master with the Information Technology Team, Isentia, the leading media intelligence company in the Asia-Pacific region. Some of Isentia’s brands include Mediaportal, Newsboost, Slice, Brandtology, BuzzNumbers, Mediabanc, and previously, Media Monitors and 360m.
As Scrum Master, have supported the Product Owners and Delivery Teams as part of the Scrum process, from July, 2015. Facilitate all aspects of the team’s planning, prioritization and work processes, including scrum meetings (planning, showcase, retrospective, review, and stand-ups), all using a servant leadership style. Coaches and supports the team, including assisting the Product Owner with backlog grooming, and splitting user stories.
I’ve been facilitating multiple concurrent projects with delivery teams and stakeholders around the Asia-Pacific region.
In this role I have been a key player in Isentia’s introduction of Agile methodology, running introductory sessions on how Agile and Scrum works, for people across the organization, followed up with ongoing coaching. I was given an award for assisting organizational change in this way.
Administered Jira / Confluence, adapting workflows and details to suit Isentia’s project operation.
Isentia, Business Analyst
June 2013 - December 2015, Sydney, NSW, AU
Business Analyst with the Product Development and Information Technology Teams, Isentia, the leading media intelligence company in the Asia-Pacific region. Some of Isentia’s brands include Mediaportal, Newsboost, Slice, Brandtology, BuzzNumbers, Mediabanc, and previously, Media Monitors and 360m.
As Business Analyst I’ve worked with key stakeholders and the project team to assess, quantify, document, define, design and deliver business improvement opportunities or technical products. That includes the development and documentation of the business requirements, and user, functional and non-functional requirements. I then follow that through to completion, in performing testing, to ensure the product is developed as required.
In these activities, I’ve been an agent of change, helping the organization move through unchartered territory, to get to its desired destination.
In this role I was also Scrum Master, including training many on Scrum / Agile methodology, as part of Isentia’s progression to Agile development.
February 2006 - June 2012, Sydney, NSW, AU
Developed MS CRM to suit CCLI’s business needs, migrating from the Pivotal eRelationship CRM. That included business analysis, gathering requirements, documenting business rules, planning how the new CRM would work, planning the migration of data between CRMs, and documenting all of that for the developers. Managed the IT resources for the Asia-Pacific region, including the planning and implementation of servers, networks and desktop PCs, within the global corporate framework, including carrying out the work of a network administrator and database administrator. Migrated servers from hardware to a virtual environment.