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Bhushan Dahake


Sr. Manager, IT, Symantec

Location: Mountain View, CA


Certified ScrumMaster



Bhushan Dahake
Senior Manager IT at Symantec

* Highly driven, innovative, problem solving and results oriented IT executive with 15+ years of proven
 experience in managing application development; successfully leading multiple teams executing and
 implementing strategic business initiatives in challenging, dynamic and limited resource environments.
 * Core experience in the credit card and banking industry includes functional areas of collections, fraud,
 disputes, bankruptcy, back office, imaging applications, electronic payments, home equity, wholesale finance,
 commercial real estate and personal credit management platforms. * Effective combination of people
 management skills, technical talent and business acumen. * Proven track record of delivering cutting edge
 solutions and increasing customer satisfaction using technology to solve complex business problems. * Strong
 ability to work and achieve quality work from vendors across the globe. * Managed wide variety of high
 availability, high transaction systems critical in nature with high impacts to business and customer. * Proven
 ability to quickly learn and efficiently manage various types of systems, legacy and proprietary including
 systems using newer technologies. * Evaluation and successful implementation of third party workflow
 systems, integration platform and rules engines. Specialties: * SAAS implementation focusing
 on Service cloud. * Experience in leading, delivering, developing and supporting web applications using
 JAVA, JSPs, Servlets, ORACLE, SQL Server and .NET platform. * Experience includes design and delivery
 of large analytic application involving ETL and BI tools. * Extensive experience in full software development
 lifecycle using Waterfall, Agile and Test Driven Development methodologies.

Senior Manager IT at Symantec
September 2011 - Present (3 years 5 months)
* Responsible for the implementation of new case management system on Salesforce Service Cloud platform
 for various business units. This includes the implementation of new customer portal, including new features
 such as chat, Salesforce chatter, knowledge management, CTI, and automation of customer entitlement
 processes. The overall solution is one of the largest deployments of SFDC Service Cloud in the technology
 industry with over 5,000 users, and integrates shared data between sales and service cloud instances. *
 Application Development and Maintenance (ADM) Service Management role responsible for providing
 technical expertise around a portfolio of business applications and capabilities, specific to the Salesforce
 platform and J2EE applications. * Provide IT governance over the delivery of application services (solution,
 development, test, deployment, support, sustain, integration, EOL).
3 recommendations available upon requestPage2

IT Program Manager at Visa
April 2011 - September 2011 (6 months)
* Spearheaded program management of $5M commercial card services Compliance Management program.
 * Responsible for coordination, management, budgeting and forecasting of multiple related projects,
 strategic to business and other internal/external organizations. * Built credibility, established rapport and
 maintained communication with stakeholders at multiple levels. * Maintained continuous alignment of
 program scope with strategic business objectives and made recommendations to modify the program to
 enhance effectiveness toward the business result or strategic intent.
1 recommendation available upon request
Area Vice President/Technology Manager at Wells Fargo
June 2007 - March 2011 (3 years 10 months)
* Managed delivery of complex re-engineering project to replace a legacy application which provides
 customer profitability across organization structure for Wholesale Finance line of business. * Managed
 a large team of FTEs and Contractors which included developers, architects, project managers, systems
 analysts and onsite-offshore engagement with multi-million budget. * Managed and delivered a complex
 portfolio of applications and services across many systems and platforms, using multiple vendors and
 technology outsourcing partners. * Portfolio consisted of web-based, .Net and JAVA applications that
 provided technology needs for Commercial Real Estate, Treasury Management and Wholesale Finance
 groups. * Championed efforts in partnership with business building roadmap for their businesses using
 Integration platform (MS BizTalk Server), BPM tool (K2.Net), Reporting tool (SSRS), BI tool (Oracle
 BI), ETL (InfoSphere DataStage, SSIS) and custom development. * Orchestrated process improvements,
 streamlining that resulted in focused development efforts, timely delivery of project deliverables and
 increased availability of systems & reduction of maintenance expenses. * Collaborated well with outsourced
 vendor partners resulting in 100% on-time delivery and less than estimated costs for application development
 and maintenance.
3 recommendations available upon request

Team Lead/Web Developer at Wells Fargo
September 2006 - June 2007 (10 months)
* Partnered effectively with cross-organizational teams (Architects, QA, Business and other projects). *
 Proactively worked with business and TPM on product roadmap, release scope and timelines. * Worked
 with Vendors (CSC Business Analysts and Microsoft Technology consultants) to drive the business
 requirements and implementation. * Actively involved in Technology selection process for the project and
 evaluated BPM/BI and Integration products (TIBCO, BEA and Microsoft).
1 recommendation available upon request
Business Systems Consultant at Wells Fargo
June 2005 - September 2006 (1 year 4 months)Page3
* Analyzing project requirements and developing technical requirements for attribute population, rules and
 process flow modifications. Experience includes designing rules for home equity (HEQ) and personal credit
 management (PCM) platform under Consumer Credit Group (CCG). * Consulting on a project-by-project
 basis; mentoring other consultants, acting as subject matter expert on decision engine tools and business
 process flows; helping resolve production and test problems; and managing and maintaining the Web Rules

Team Lead/Sr. Consultant at Accenture
August 2003 - June 2005 (1 year 11 months)
* Successfully managed a large team of resources by providing application development and maintenance
 support of 10+ risk management applications for JPMorgan Chase Bank. * Provided continuous business
 process improvement for production support team by identifying improvement opportunities within existing
 processes and assisted them with aligning these improvements with the organization’s initiatives. This
 resulted in 60% decrease in number of production outages.
3 recommendations available upon request

Team Lead/Sr. Developer at JP Morgan Chase
August 2001 - August 2003 (2 years 1 month)
* Facilitated optimal performance of risk management initiatives by effectively analyzing, designing and
 implementing project-specific web-based and client-server applications. * Played an instrumental role in
 successfully delivering the Accounts Distribution Tool and Debt Management Applications with an onsiteoffshore
engagement. * Extensively involved in data modeling, code review, testing, deployment and
 business continuity planning.
1 recommendation available upon request

Senior Software Engineer/Analyst at NTT DATA
September 2000 - August 2001 (1 year)
Involved in requirements gathering, data modeling, application development and maintenance of Disputes
 Online Tracking system that managed and automated many aspects of disputes processing through it’s
 integrated work flow system, in order to improve JPMorgan Chase Bank’s ability to capture and resolve
 customer billing disputes and shorten the resolution cycle time.
1 recommendation available upon request

Senior Programmer/Analyst at Tomax Corporation
December 1999 - August 2000 (9 months)
Worked on enhancements with Daily Operations module that provided extensive control over cash
 management procedures, start and end of day routines and cash drawer audit reporting. Worked with and
 mentored several developers on the project.


Skills & Expertise
IT Service Management
IT Governance
Project Management
Vendor Management
Cloud Applications
Web Development
IT Infrastructure Design & Implementation
Emerging Technologies & Enterprise Architectures
Capital Planning & Investment Control
Technology Architecture & Integration
Situation-Based Global Outsourcing Models
Application Integration
Application Development
Operations Management
Enterprise Architecture
IT Capital Planning
Software Development
Agile Methodologies
Requirements Gathering
Program Management
Data Modeling
Cloud Computing
Business Analysis
Business Process Improvement
Microsoft SQL Server
Business Process
Process Improvement
Business Intelligence
Solution Architecture
Data Warehousing
Risk Management
Web Applications
Global Delivery
Web Services
IT Management

Narsee Monjee Institute of Management Studies
MBA, Master of Management Studies, 1996 - 1998
Activities and Societies:
K.J. SOMAIYA College of Engineering, Mumbai
BS, Engineering, 1992 - 1996
Activities and Societies:
B. N. Bandodkar College of Science
Associate of Science (AS), Science, 1990 - 1992
Activities and Societies:
Smt. Sulochanadevi Singhania School
1978 - 1990
Activities and Societies:

Honors and Awards
* Certified Project Management Professional (PMP)® * Certified ScrumMaster (CSM)® by the Scrum
 Alliance, Inc. * Certificate in Project Management, UC Berkeley Extension * ITIL® Foundation Certificate
 in IT Service Management * Oracle Certified Professional (OCP) * Microsoft Certified Professional (MCP) * ADM 201 Systems Administration Training


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