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Physicians Interactive, PMO Manager, Operations
February 2010 - Present, Libertyville, IL, United States
Established Program Management Office introducing new processes for workflow enhancements and best practices
Continuing to look into PMO metrics and improve processes
Managing several key pharmaceutical client projects
Managing platform enhancement projects
Managing product initiatives through the program management office functions
Providing training and support for process tools and PMO as required
West Notifications Group, Senior Project Manager
December 2007 - October 2009, Chicago, IL, United States
Used Agile Principles for all numerous projects for implementing voice/email/sms notifications as contracted for
Union Bank of California
Assisted setup of Program Management Office supporting PMO Governance
Provided Support for other project managers for projects involving United Airlines, Rent a Car, etc.