Conflict Management Skills

Conflict management supports the very foundation of high-performing teams—a foundation of effective communication, mutual respect, and trust. Learn the dynamics of conflict and how to work toward resolution. You'll lead teams to deliver more value when you learn this essential skill set..

Lead by a Certified Scrum Trainer (since 2011) who was taught by Ken Schwaber in 2002, this training workshop leverages the latest in virtual training tools, a unique visual style, and extensive hands-on experience to create an engaging class for anyone interested in Scrum and looking to prepare themselves for working in Agile organizations & teams.

Key benefits:

• Learn through practical exercises
• Highly interactive
• Real-world scenarios and simulations
• Designed by an experienced Certified Scrum Trainer®
• Guide teams through conflict
• Navigate personal conflicts effectively
• Identify conflict triggers
• Hone de-escalation skills
• Understand the importance of psychological safety

Course Methods & Materials

Our virtual courses endeavour to bring in the rich mix of communication, collaboration and learning games that were hallmarks of our in-person classes. With proven approaches and an engaging technology platform, participants are able to share ideas, work in breakouts, practice new ways of working, all from the comfort of their own set-up.

The learning platform we use is as follows:

ZOOM -- an industry standard video and collaboration platform that allows for excellent face-to-face communication and facilitates chats, breakout rooms and an overall visual style of teaching.

MIRO -- this real time collaboration board provides the background for many of the learning games and exercises

Notability -- in lieu of whiteboards and projectors, the slides are shared through Zoom and annotated using Notability. Blank sheets are created so that the facilitators can draw out concepts in real time or highlight areas as needed.

Graphic Facilitation -- a key way of learning in a virtual classroom is being able to see clearly what is being discussed and shaping those artifacts. Both of our facilitators are trained graphic facilitators that brings a unique visual tone and ashetic to all the classes providing students with a very rich experience.