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Certified ScrumMaster®

Taught by: Alex Gray

The Certified ScrumMaster® (CSM®) course provides a solid understanding of Scrum principles and the ScrumMaster role. This two-day training explores Agile history, Scrum practices, and how to manage change effectively, helping teams adapt, deliver value, and improve continuously.

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4.92 out of 5.0 stars (39 ratings)

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+44 (0) 203 811 0424 (option 1)

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Apr 14 - 15, 2026 |

8:00 AM UTC |

8 hrs/day

£695

Course details

Location

Online

Max number of students: 15

Course

Explain and facilitate the Scrum roles: team member, Product Owner, ScrumMaster
Use the foundational, critical concepts of Scrum
Apply empirical thinking to your project work
Understand your team's productivity and lead them to improve it
Communicate the importance of organizational agreement on software readiness
Appreciate that the ScrumMaster role can be the most satisfying as well as the most difficult job on a project
Embrace the role of conflict resolution in Scrum
Work on real-world Scrum projects
Utilize the Scrum framework
Know when software is "done" under Scrum

Agenda

Part 1: Scrum Theory

Empiricism and the three empirical pillars
Benefits of an Iterative and Incremental approach
The Scrum Framework
Scrum Values
Scrum alignment to the Agile Manifesto

Part 2: The Scrum Team

The responsibilities of the Scrum Team
The responsibilities of the Product Owner, Developers, and Scrum Master
Single Product Owners
Product Owners own the Product Backlog
Delivering an Increment
Benefits of a cross-functional and self-managing Scrum Team

Part 3: Scrum Events and Activities

Benefits of Timeboxing
Purpose of a Sprint
Define and perform Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective
Product Backlog Refinement
Inspecting and Adapting events
When to cancel a sprint
Daily Scrum is not a status meeting

Part 4: Scrum Artifacts and Commitments

Purpose of the Product Backlog, Sprint Backlog, Increment
The commitments of Product Goals,Sprint Goals, Definition of Done
Product Backlog emergence
Attributes of a Product Backlog
Sprint and Increment relationship
Evolution of a Definition of Done
Multiple Teams working on one Product Backlog

Part 5: Scrum Master Core Competencies

Facilitation
Facilitating decision making
Teaching
Coaching
Mentoring

Part 6: Service to Scrum Team, Product Owner and Organization

How does a Scrum Master serve the Scrum Team
Explaining Technical Debt
Understanding development practices to improve quality and reduce technical debt
Supporting the Product Owner
Organizational impediments that affect Scrum Teams
Techniques for resolving impediments
Why are there no Project managers in Scrum?

Who should attend

This Scrum Master (CSM®) certification program was developed for any professional who is currently involved in or will become involved in the running of Scrum projects.

Professionals who may benefit include:

Current Scrum Team Members not certified:

Business customer, user or partner
Product Owners
Team Members
Acting ScrumMasters who currently are not scrum certified

Positions within organizations that are interested in moving to Scrum:

Project Manager
Project lead
Project sponsors
IT Manager/Directors
Business Analyst
Developers/Programmers

Please note: This course has an Attendance and Virtual Camera Requirement

Attendance is required throughout the duration of this course. Instructors will verify each student's attendance and participation to ensure course completion.
Webcam usage is required by all students

Commitment

Attendees must pass a 50 question assessment with a minimum of 74% upon course completion before a certification is issued.
There will be a 60-minute time limit for the exam.
Certifying Test is issued directly from Scrum Alliance via email and taken online.
1 retake is included if the student does not pass the first time. There is no cool off period so the retake can be completed immediately. If the student does not pass after the first retake there is a $25 fee for each additional retake.

Reviews

4.92 out of 5.0 stars

(39 ratings) TrustPilot logo

My tutor was great and the documentation was really super!

An enjoyable course. Alex leveraged an obvious breadth and depth of relevant experience to deliver the course topics. The course material and exercises were clear and helped to reinforce the learning.

Great course led by a very knowledgeable tutor. Course material and content spot on and the format worked well to keep me engaged.

Great course. Good in-depth coverage of what being a Scrum Master is all about with relevant industry examples.

Terrific presenter! The course subject matter was generally familiar from previous courses and on-the-job experience but what brought it to life was the trainer, Alex. He was very engaging, explained the content clearly, spent time on the finer points when needed but kept the course flowing along at a good rate allowing attendees to stay focused. Alex was very good at allowing people to have their say or ask questions and equally good at answering those questions with real-world examples and steering the discussion back to the course before anyone got lost down a rabbit hole. Hourly breaks helped it from becoming stale. The group-participatory exercises were really good fun and were very effective in helping cement the SCRUM concepts, roles, responsibilities, events and outcomes. Many thanks to Alex for a very enjoyable two days learning.

very informative and easy and concise

The course was really engaging, with lots of participation. Alex is really knowledgable and helped to apply the learning to the real work environments we operate within - even though these were varied with really different purposes.

Alex and Stuart are excellent trainers. The session was a perfect blend of learning and interactive sessions to embed the Agile and SCRUM framework and how a CSM fits into this and can operate as effectively as possible. I was given excellent support and this set me up perfectly to pass my CSM exam.

Thought it was excellent. I have a fair bit of experience as scrum master. I found the mix of focus on exam content but the ability to break out to discuss matters very useful. An excellent balance.

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