Niru Rai
About
Title: IT Professional
Certified SAFe 4 Agilist, Certified SAFe 4 Scrum Master (SSM), Certified Scrum Master (CSM), ITIL V3 foundation with over 11 years of extensive experience in Program Management, Incident Management, Problem Management, Service delivery, Service operations management, Core Operations and University Recruitments/ Relations. Led global IT Operations & Support for multiple managed services including Workforce Experience IT, Legal IT, Marketing IT and so on. Led Service Desk Operations for Cross Functional tracks to enable Cost Savings and SLA improvement.