Utpal Mangla

Utpal Mangla is a Global Solution executive and leads our ‘Cognitive & Watson’ competency in our Global Telecommunications, Media and Entertainment (TME) Industry at IBM

Utpal leads a team of global practitioners in providing thought leadership and developing leading edge digital cognitive transformative solutions focused on improving customer experience by using IBM’s Watson technology as an enabler. Utpal and his team are at the forefront in building, piloting and deploying these solutions for our Telecommunication clients globally

With over 20 years of consulting, system integration, program delivery and industry experience, Utpal brings a depth of expertise and knowledge on building next generation of client interactions providing seamless customer experience across multiple platforms for telecommunications industry. Utpal has deep experience across all pillars of Telecommunication industry including next-gen BSS, OSS and Network customer analytics

Utpal holds a bachelor’s degree in computer science and master in business administration. He has several designations in areas of project management, engineering, consulting and industry design thinking