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Certified ScrumMaster®

Taught by: Jens Ostergaard

Scrum Training Institute

Learn how to apply scrum and gain practical agile skills to drive results in any role, whether you want to work as a scrum master or grow your capabilities. CSM® courses are delivered by Scrum Alliance-certified trainers who possess deep scrum knowledge. When you complete the course, you will receive a two-year Scrum Alliance professional membership.

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4.85 out of 5.0 stars (34 ratings)

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16 hours |

Start Jun 18, 2026 CUT

$1,295

Course details

Location

In-Person

10002 Eagle Creek Sanctuary Blvd, Orlando, FL 32832, US

Schedule Details

Thursday, June 18 | 12:30 PM - 8:30 PM CUT

Friday, June 19 | 12:30 PM - 8:30 PM CUT

Max number of students: 20

Course

Learn the essentials of working as a ScrumMaster or Scrum team member in this course. While the Scrum Alliance provides a list of core concepts that must be covered in the class, each instructor creates his or her own material, allowing courses to differ based on the strengths, interests, and experiences of the instructor.

You know you are doing the Heart of Scrum,

if the team has a potentially shippable increment by the end of a sprint
when the organization accepts that developing complex products is unpredictable
if nobody allocates assignments and ensures they are done in time
when the team iteratively delivers value, embracing transparency, inspection, and adaption.
when a cross-functional team is given full authority over how to achieve a goal
when everyone on the Scrum team is thinking as a team rather than individuals

6 quotes but who said what? Well, here are the 6 authors.

Jens Østergaard
Ken Schwaber
chatGPT
Mike Cohn
Arne Åhlander
Jeff Sutherland

If you want to read about how the quotes came about and who said what, go to the Heart of Scrum website.

Apart from learning about Scrum we will address above quotes, and strategies for fulfilling each of the quotes. It is challenging and very few Scrum Teams can say they fulfill all quotes. See the full agenda in another tab.

Jens Ostergaard is recognized as one of the first Certified Scrum Trainers (CST) and has a wealth of experience in implementing Scrum across various organizations. He has worked closely with the founder of Scrum Jeff Sutherland for many years, and they have co-trained around 50 times. Learning from someone with Jens background offers insights not just into the theoretical aspects of Scrum, but also its practical applications in real-world scenarios. As Ken Schwaber once told Jens "The Devil is in the Details". Read more about Jens Scrum journey here.

Jens Ostergaard has successfully certified as ScrumMasters more than 10,000 people in OVER 28 countries!

Why Attend Scrum Training Institute’s Certified ScrumMaster Training?

Get Certified
This Certified ScrumMaster course comes with a two-year membership with Scrum Alliance.

Hands-on training!
Our interactive class will allow you to apply concepts as you learn them.

Expand your career!
Companies are looking for employees with deep expertise in Agile/Scrum practices.

Over 500 Scrum Classes Taught Around The World

Space is limited. Register now!

Details

Prerequisite
We expect you to have some prior knowledge about Scrum and have preferably read the ScrumGuides.org.

Course Material
Participants will receive printed and bounded material on the first day of class. The material is in English and will change from Training class to training class. The material will be enhanced by more slides, videos and other pictures in case the trainers will find this useful during class.

Being a ScrumMaster demands a lot of skill and can at first sight look like a trivial challenge. However, once starting the journey to transform the organization there will be impediment after impediment that will challenge the implementation of Scrum. So to use Scrum, using “The Art of the Possible”, there needs to be skilled ScrumMasters to take on this challenge.

Goal
Each individual is trained to be able to assume the following responsibilities:
Remove the barriers between development and business (ProductOwner) so the business directly drives development;
Teach the business how to maximize ROI and meet their objectives through Scrum;
Improve the lives of the team by facilitating creativity and empowerment;
Improve the productivity of the team in any way possible; and,
Improve the engineering practices and tools so each increment of functionality is potentially shippable

Training
The training is done with several exercises. Be prepared to do hard work. The training will give you the feeling of Scrum itself.

The first day is dedicated to the Why, the Philosophy, the Meaning of Scrum. The second day hands you over the tools and the How of Scrum.

Using anecdotes and experience, teaching the Scrum framework, you will learn how to use it to be an effective Scrum participant.

Logistics
Class start at 8:30 am with breakfast. Drinks and snacks provided throughout the day. Food, drinks, printed course material, notebook, certification fee, etc is all paid for.

Register, show up and enjoy learning about doing true Scrum as a framework, what best practices to use, to be truly agile.

Certification
In order to certify you will have to conduct an online test.

(CSM) Certified ScrumMaster Training

Agenda

Overview of Scrum

Scrum Flow
Agile Manifesto and Principles
Scrum & AI
Brief History of Scrum
Heart of Scrum
Scrum Overview
Emergency Procedure
Overview of accointabilities

READY & DONE

Why READY and DONE
Advantage of READY and DONE
How to create a definition of READY and DONE

Product backlog

Product Backlog Items (PBIs), User stories and other choices on the Product Backlog
Backlog Events
INVEST in your Product Backlog
Estimating your PBI's

Retrospective

Pupose of Retrospective
Techniques for Retrospective

Agile Contract

Traditional Contract
Agile Contract

The ScrumMaster

Accountabilities and mindset
How to react in different scenarios
Scrum Master's empidiment list

The Product Owner

Accountabilities and mindset
Character of a good Product Owner

Developer

Accountabilities and mindset
Composition and cross-functionality
Self Managing
What to do with dysfunctional Team Members
Distributed Teams

Technical Software Development Skills

Test Driven Development (TDD)
Acceptance Test
Exploratory Test
Refactoring
Pair Programming
Mob Programming
Swarming

Sprintplanning

Sprintplanning, how to get from the what to the how
How the team commit to the Sprint Goal

Development Work

Accountabilities
Updating remaining work
Updating progress

Daily Scrum

Who can say what
Why it is important developers feels ownership

Sprintreview

Pupose of event
A review not a demo

Closing

Group Photo
Discussion about of where to go from here

(CSM) Certified ScrumMaster Training

Who should attend

IT Profeissionals, Project Managers & Developers:
See What Scrum Can Do For You!

(CSM) Certified ScrumMaster Training

This course will focus on the ScrumMaster, the Product Owner, and the Development Team in a software development organization. However, the course is useful to everyone in a company using Scrum. There is a pattern that the more an organization understand Scrum, the better the implementation will be.

Reviews

4.85 out of 5.0 stars

(34 ratings) TrustPilot logo

We were lucky enough to be only 4 persons on the course, so we had much time for discussions and for pondering on how the principles taught related to and could be applied to our own situation at work. Jens is clearly experienced knows the Scrum framework well, both in theory and practice, and teaches with clarity and humour.

Jens is a great instructor! Very knowledgeable, interesting techniques, and personable.

Jens was amazing and really fostered a collaborative, fun, and informative atmosphere among the participants.

Thorough and well planned. The instructor had good visuals and activities to stay engaged.

Extremely engaging class! I was lucky enough to go through with a great cohort of team mates, and Jens provided an immersive, hands-on, and in-depth overview of scrum and how the scrum master fits into the team. Highly recommend this class!

I still have questions on how to apply to my current role. Format of training was good with the incorporation of audiovisuals, exercises and open discussion. The instructor was very good.

Great intro on SCRUM and entertaining learning.

Jens is a great facilitator of SCRUM Training Course.

Jens was informative, fun, and engaging. And I passed my test, so he was effective as well. Lots of exercise engagement and collaboration.

More courses by Jens

This trainer has no other upcoming courses of this type.