Pradeep Balasubramanian

     Pradeep Balasubramanian

         Certified Scrum Master (CSM)

Advance Certified Scrum Master (ACSM)

 

 

 

+91 9840318036

[email protected]/[email protected]

                                                                        Skype: rb_pradeep

Highlights

                                                           

Having 4 years of experience as Scrum Master and 9 years of experience in Software Testing having worked in multiple domains of Finance, Banking, Travel, Insurance, Telecommunication and Energy in Project Execution Software Quality Management, Test Management and IT Service Delivery

 

 

Functional Agile Principles Service Delivery Software Testing Requirement Gathering Sprint Planning Meetings People Management Process Optimization Technical Documentation Product Development & Deployment Strategic & Tactical Planning   Focus areas Providing  all documentation for technical components and interfaces Undertaking solution demo’s defined by the delivery methodology.  Performing all defect route cause analysis and corrections (fixes) within agreed SLA and priority level agreements Providing clear and comprehensive release notes Providing complete packages for release with complete version control Provide technical support of all aspects of testing undertaken after SIT and when technical components have been handed over and installed. Extensive expertise in Manual  performing Functional testing, System testing, Integration testing, Regression testing, Back-end testing, Smoke testing and User-acceptance testing for Healthcare, and Mortgage Domains Team Leader skilled with tasking, delegation, monitoring, feedback, skill upgrade, issue resolution, motivation and mentoring the team

PROFILE HIGHLIGHTS   A result-oriented and seasoned Quality Management Professional with successful track record of Project Execution & Delivery, having extensive experience in Software Testing & Quality Assurance, planning, preparing, defining Test Strategies, Designing Test Cases and executing various tests after review activities on Requirements, Design, Test Strategy & Test Cases.     Scrum Master with TUI Bangalore, between May 2014 and Feb 2017. Leading a team in multiple projects, adhering to agreed productivity, Quality improvement, Code Coverage, process improvement, tool implementation, DevOps tools implementation etc, based on Agile methodology, for delivery of planned items with no escalations, complying with time-line, budget and quality.   Bank of America ( BANKING DOMAIN ) Role : Module Lead Period : June 2010 to Feb 2014 Application : Mainframe Tools : HP QCv9.0 Scope : The following retail banking, online banking, credit cards and payment modules have been conducted the SIT, Regression and UAT validations by QA team. Involving in the study of the Functional flow, Requirement Analysis Identifying the Test Scenarios and assigning work to testers. Formulate, Reviewing and Execute test scripts for GUI Testing and Functional Testing Design of QA Checklists, Regression, Smoke & Sanity Test Suites and Quality Control Checklists for QA and Processing teams.

 

 

CAREER GRAPH

Scrum Master |Conduent, Bangalore                                       (June 2018 to Till Date)

 

 

Accountabilities:

• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Facilitated agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
• Improved team velocity by incorporating capacity planning into sprint planning sessions
• Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables
• Worked with customers and product manager to prioritize and validate requirements.
• Completed plans for long-term goals using Microsoft Project.
• Coordinated the work efforts of 8-person team for various projects. Helped team complete tasks successfully and on time and resolved obstacles encountered by team members.
• Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.
• Identified potential project risks and helped developed a mitigation plan to resolve potential issues.
• Managed the insight and opinions of multiple stakeholders and helped to ensure all stakeholders agreed with the current scope and roadmap of the product

Scrum Master | TUI, Bangalore                                     (May 2014 to Feb 2017)

 

Accountabilities:

• Reported to the PO and Delivery Manager, complying with Productivity, Quality improvement, Code Coverage, etc for 100% delivery without any escalations.
• Enabled sprint planning, daily scrums, retrospectives, stakeholder meetings –as  Scrum Team
• Maintained focus on product backlog and project timeline with the development team and testing team through Kanban board as Scrum Master
• Assisted product owner in backlog management and continuous delivery of features
• Educated & reinforced to team members, directed and led development team from project initiation through delivery of final product 
• Implemented one or more process improvement areas/tool that helped either in productivity and Quality or helped customers in big way in terms of cost control.
• Executed all the projects based on Agile methods, developing quality standards through participating in the initial software development stages, enhancing the existing QA plan.
• Directing offshore QA resources for timely project completion, while prepared/delivered reports, recommendations, or alternatives that addressed existing and potential trouble areas.
• Coordinating with Project Managers during the planning stage to define/design the test plan & strategies and scheduling allocation of testing resources.
• Studied Requirement Specifications, Module Codes, Product features, etc for the purpose of creating manual test cases for web applications and web services.
• Supported centralization of Quality Assurance (QA) services, tools and infrastructure to establish specialist practices in testing.
• Prepared & presented POC on tool for manual testing coverage having test listeners
• Enforced performance measures for test management by identifying key performance indicators, defining reporting/dashboard standards and industry best practices.
• Defined & communicated the Quality Assurance (QA) Mission Statement, Core Values and Goals in defect containment improvement and schedule slippage
• Presented whitepapers, contributed to Hackathon, Optum Day and other events at the same time encouraged and motivated the team members to participate for the same.
• Provide all documentation for technical components and interfaces
•  Undertake solution demo's of QA'ed capability as defined by the delivery methodology.
•  Perform all defect route cause analysis and corrections (fixes) within agreed SLA and priority level agreements

 

 

Achievements Received Training Excellence award for training QE Resources on AHM Certification/Testing as well as skill upgrade of QA to QE Resources for around 200+ members Implemented process gaps like Unit test framework for C - MockA , JUnit - met quality gates Gate 2 with code coverage 0 to 40% for all projects in enterprise applications Successfully drove inherited problematic and unfinished projects to completion, applying solutions-building strategies, developing Quality Assurance (QA) processes and ramped up ROI by 40% Increased the Enterprise Application Testing Practice by 40% within 12 months that led to 100% of target achievement with multimillion deals in testing. Established a captive centre with more than 40 IT professionals, instituting/implementing processes for bespoke and package solutions.

 

QA Lead - Testing | Accenture India (P) Ltd., Bangalore                              (Apr 2010 to Apr 2014)

 

Accountabilities:

• Reported to the QA Manager and led a QA team of 5 resources for project participation with the tasks of evaluation & testing of software solutions.
• Participated in requirement gathering phase to understand/finalize business requirements from the customers for planning Quality delivery.
• Engaged in effective planning, defining test strategies, developing test case, based on the priority of the tasks, while ensuring null escalations and smooth delivery of Change requests or Enhancements.
• Enforced end-to-end QA Deliverables of Warranty Product along with Regression Test Cases and prepared test execution status reports and bug reports for the management.
• Conducted regular stand-up meetings with the team to enable complete delivery as well as to communicate the features of the application to clients.
• Executed various tests like Functional Testing, Integration Testing, System Testing, ad-hoc Testing, smoke testing, while participated in User Acceptance Testing.
• Prepared proposals/bids for the new business unit in terms of estimating test cases & effort required for the complete testing for the new Business Unit.
• Provided demonstrations of features to the customers as soon as it was ready, in order to test, as part of iterations, to fix the gap and identify defects in early phase.
• Performed team administration tasks as well as team development activities like training, motivation, etc for improved productivity.

 

Achievements Attained Spot awards for exceptional problem-solving skills in India Acknowledged with Excellence award

 

Quality Analyst |Sonata Software India (P) Ltd., Bangalore                         (May 2005 to May 2010)

 

Accountabilities:

• Reported to the QA Lead as individual contributor, participating in projects, reviewing functional requirements specifications and with the responsibilities of development of test cases (for desktop app and Mortgage loan processing app)/scenarios, execution of functional/system/regression tests, bug reporting and demonstration of the key features to the customers.

 

Achievements: Successfully achieved productivity is at 100% and Quality/DRE is at 90% and above Initiated USD savings, by implementing PICT, Boundary value analysis as part of the testing techniques

 

 

QA - Testing | Citigroup Chennai                              (Apr 2004 to Apr 2005)

 

Accountabilities:

• Reported to the QA Manager and led a QA team of 5 resources for project participation with the tasks of evaluation & testing of software solutions.
• Opened individual and joint account for Citi Bank Customers at UK. Generated new pin, cheques books, cards for the new customers and issued duplicate cards for existing customers
• Provided training on account opening policies, authorizer provides automation on remittance, credit reporting and servicing accounting to Bank-Bank of UK, Citibank
• Participated in requirement gathering phase to understand/finalize business requirements from the customers for planning Quality delivery.
• Engaged in effective planning, defining test strategies, developing test case, based on the priority of the tasks, while ensuring null escalations and smooth delivery of Change requests or Enhancements.
• Enforced end-to-end QA Deliverables of Warranty Product along with Regression Test Cases and prepared test execution status reports and bug reports for the management.
• Conducted regular stand-up meetings with the team to enable complete delivery as well as to communicate the features of the application to clients.
• Executed various tests like Functional Testing, Integration Testing, System Testing, ad-hoc Testing, smoke testing, while participated in User Acceptance Testing.

 

PERSONAL PARTICULARS

 

• Date of Birth: 29^th April 1975
• Languages Known: Telugu,  Tamil, and English
• Location preference: Bangalore/Hyderabad/Chennai
• Nationality: Indian