Patrick Hurley

Patrick A. Hurley, CSM

Chicago, IL

[email protected]   (312) 961-2741

http://www.linkedin.com/in/patrickahurley

 

Senior Business Management Professional

 

Energetic and experienced management professional with demonstrated success in leading complex, cross-functional teams to design and develop business software systems and direct ongoing client relationships. Strong leadership, mentoring, and teaching skills. Extensive team-oriented experience in the areas of business technology, customer service, membership, fundraising, education, advertising, marketing, product and inventory management, accounting, publishing, and subscription management.

 

Areas of Expertise

 

• 14+ years experience with Project Management and Business Analysis utilizing Agile, Scrum, and PMI PMBOK techniques.
• 14+ years experience implementing enterprise scoped  software in the following business areas: Customer Relationship (CRM), Content Management (CMS, SiteFinity), Education Management (LMS/EMS), Subscription Management, Advertising Management,  Order Management, Inventory and Product Management, Membership Management, Fundraising and Grants Management, Royalty and Rights Management (Publishing),  Sales Opportunity Management, Case and Issue Management, and general AR Accounting Management. Including B2B and SaaS implementations.
• Experienced in windows and e-commerce UX design and development
• 16+ years experience with MS SQL Server (SSIS/DTS), relational database design, data transfer, data transformation, data archiving, and data warehousing. Design and development of workflows within this framework.
• 14+ years experience with software development life cycle (SDLC)
• 10+ years experience managing diverse project teams with both domestic and off-shore resources in a matrix structure, over multiple simultaneous projects.
• Using workflow management tools to design business process workflows through VB Script, T-SQL, or component based technologies.
• 12+ years experience with RFP, SOW, FRD, SDD, and various other implementation documentation and
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Technical Skills

Microsoft SQL Server (T-SQL) and Data Transformation Services (SSIS/DTS), Publishing Technology’s advance product platform, Aptify, Crystal Reports, MS Project, MS Visio, Visual Basic (com and .net), MS Office, Access, FoxPro, and Windows Server platforms, UML, Agile, Scrum, XP, SDLC, Track-it, SiteFinity, Atlassian’s JIRA and Confluence,  EasyBacklog, Pivotal  Tracker, Harvest, Zoho, Basecamp, Sprintly, OmniGraffle, inVision, Pages, Keynote, Numbers, Google Office software, RightSignature.

 

Professional Experience

 

Fulton Works, LLC, Chicago, IL

Managing Director

 

 

March 2014 to  Present

Fulton Works is a boutique software development company (eight employees) focused on website and mobile application software.  Fulton works provides web based solutions to power critical business processes, mobile app development, experience design, and product consulting focused on helping clients develop their product from feature sets to implementation.

 

Over the last year I helped increase revenue by allowing the founder to focus on client acquisition. This lead to increasing the programming staff by adding two new full time programmers and one contractor.

As the Managing Director I am responsible for:

 

• Project Management for multiple projects - ensuring tight management of budget, configuration scope and schedule on multiple projects with a range of budgets. Utilizing software such as Basecamp, Atlassian’s JIRA and Confluence, MS Project, Sprintly, Yesware, and Zoho
• Business Analysis - gathering client requirements and structuring them into a logical story backlog, reviewing with the development team to add technical details and effort estimates, structure items into logical work sprints, manage the delivery and acceptance of developed solutions. Utilizing software such as EasyBacklog, Pivotal Tracker, inVision, OmniGraffle, and JIRA
• Release Testing - ensuring developed solutions are ready for release to clients and/or production environments. Posting and managing release bugs through GitHub
• Author Contracts – write client statements of work, service agreements, and other work agreements for new and existing clients
• Resource Management - managing and assigning development resources across several concurrent projects to ensure timely delivery for all active clients. Management of time entry through Harvest
• Account Management - managing and maintaining relationships and continued business clients utilizing our delivered business solutions through long and short term general service agreements
• General Office Management - taking care of the day to day needs of the office environment and ensuring that the employees have the services and support required to fulfill their development activities

 

Computer Aid, Inc, Chicago, IL

Assistant Program Director (Assigned to NMSC, Evanston, IL)

 

 

October 2013 to  January 2014

A three-month contract at National Merit Scholarship Corporation (NMSC), a non-for-profit organization founded to provide academic scholarships to students based on scholarly achievement.

 

• Manage the day-to-day operations activities of the organizations legacy business system, a proprietary AS400/SYS36 system coded in RPG.
• Created proposal documents and plans for expansion of service
• Manage projects for changes to the legacy system to support new functionality.
• Liaison between customer (NMSC) and service provider (CAI).

 

APICS, Chicago, IL

Director, Information Technology

 

 

June 2011 to  January 2013

APICS The Association for Operations Management is the global leader and premier source of the body of knowledge in supply chain and operations management, including production, inventory, materials management, purchasing, and logistics.

 

• Lead a department of nine, 4 solutions developers using VB.net, C#, ASP.Net, HTML and T-SQL, 4 infrastructure administrators and a Business Analyst/Project Manager
• Managed the major version of upgrade of the organizations association management software (AMS) and it’s upgrade and integration with the organizations web site  and e-business applications and content management software (CMS)
• Managed implementation of the organizations education management and learning management system (LMS)
• Increased efficiency to customers and organization by the implementation of many new on-line website self service applications
• Managed to success key internal technology projects through the coordination of internal and managed vendor resources
• Developed and successfully managed the $1.5m operational and capital budgets related to technology
• Management of day to day technology team and projects
• Negotiate and manage technology related contracts
• Managed and sourced the technology related vendor relationships and service contract

 

Publishing Technology, Somerset, N.J.

 

October 2010 to June 2011

Senior Business Analyst, Professional Services – Contractor

 

Publishing Technology is a mature software company that has been serving the publishing industry for over 30 years. Publishing Technology recently engineered their new product platform called advance, which uses the Aptify Framework as the foundation for their product architecture.

 

• Providing direction and assistance with current implementations of the advance product by helping the client take advantage of the Aptify framework functions to increase the efficiency and quality of their implementations
• Providing direct consulting services for the implementation of an education module (LMS) at an association client of Publishing Technology
• Training current staff on various aspects of the Aptify framework through bi-weekly half day, subject-oriented training seminars
• Supporting the sales process by helping to realign their scoping and estimating processes around the efficiencies of the Aptify framework
• Directing the organization on how to realign their implementation processes, as well as their service-oriented products and processes, and how to expand their product and service offerings by establishing best practices and standardized processes in the implementation, delivery, and maintenance of a package software solution

 

Aptify Corporation, Washington, D.C.

January 1999 to August 2010

Manager, Consulting Services

 

Aptify is a software company that creates and manages multifunctional business technology for several industries, primarily the association and member management market.  

 

• Developed and managed complex enterprise software implementations and business technology infrastructures, a multistep process that included: 
  • Conducting and documenting requirement assessments
  • Creating business solutions based on those requirements in collaboration with clients and various internal personnel
  • Estimating effort, cost and risk for enterprise software implementations and platform upgrades
  • Directing full conversion of client data from legacy systems to proprietary software
  • Providing project management for both rapid development and enterprise-scoped projects
• Provided long-term client support, including analysis of changing business requirements creation and implementation of cost-effective solutions, business process reengineering and software modification
• Managed a domestic and international consulting staff of five direct reports and up to twenty project-related staff on multiple ongoing projects representing $1.7m in annual revenues; responsibilities included interviewing, hiring, training, performance review and firing
• Provided contract creation and negotiation representing over $1m in annual consulting revenues
• Developed company-wide implementation processes for association management software
• Developed repeatable data transfer process for system replacements, reducing the total time of data transfers by 75%
• Mentored new consultants at all levels on all aspects of enterprise software implementation, client service and association management business processes
• Created and delivered presentations targeted to executive and general audiences at industry conferences, company meetings and client-specific events
• Taught product-specific and business-process training courses for both internal and external audiences
• Assisted with location search and relocation for Chicago office and staff
• Worked closely with sales, research and development, product support, information technology, training and documentation departments
• Enhanced clients business functionality through the use of automated workflows designed with Aptify’s process flow technology utilizing compiled components, VB Script, or T-SQL coded steps.

 

Morningstar, Inc., Chicago, IL

December 1992 to December 1998

 

Morningstar is a leading global provider of investment research information.

 

Software Production Manager

• Streamlined production process through improved programming and logistics, reducing production time by 66%
• Created automated data checking, improving product quality
• Oversaw software consolidation, saving $40,000 in production costs
• Documented entire production process with an emphasis on understanding network resources, training new employees and enhancing other departments’ understanding of the production process to facilitate knowledge transfer and teamwork

 

Equities Pricing Specialist, Operations Specialist, Contact Coordinator

• Managed database of prices for domestic and international stocks
• Negotiated with data vendors

• Oversaw expansion of shareholder report and prospectus library (from 3 year’s worth of data regarding 100 companies to 10 year’s worth of data regarding over 5,000 companies)
• Coordinated with the programming area to import company reports filed electronically with the government’s electronic document system (EDGAR)
• Managed two employees within the equities group

 

Education

Austin Peay State University, Clarksville, TN

Bachelor’s Degrees in Physics and Mathematics

 

Certified Scrum Master, Scrum Alliance

 

Military Experience

82nd Airborne Division, Fort Bragg, NC

Served with the 3rd/504th Parachute Infantry Regiment as a weapons squad team leader

Awarded Army Achievement and Good Conduct Medals within two years of service

 

Recommendations

Recommendations are available on request or from Linked In. Recommendation contacts are available by request.