Prasad Gaddipati

 

Prasad Gaddipati

Application Development Manager, Project Manager, Scrum Master, Product Owner, Sr. Business Analyst.

Wilmington, DE 19808. 443.907.4508 (Mobile). [email protected]

 

Highly experienced IT professional with 17 years of technology and domain experience in consumer banking technology, business consulting, architecture, technology strategy, analytics, service delivery, project & people management, vendor & supplier relationship management. Strong experience in delivering large scale complex applications and leading development teams.  Strong experience in project management from charter creation to budgets, estimates, release management and senior management reporting. Highly experienced in application stability, business continuity, migrations, audits, remediation’s and upgrades. Complete experience in SDLC and agile methodologies, JAD sessions, six sigma techniques, service and deployment management, PMP practices.  Implemented credit card act, fair debt collection, TCPA, OCC rules in many projects. Excellent inter-personal & business communication skills. Has experience in multiple roles, development lead, people manager, project manager, scrum master, business analyst and product owner.

 

 

Work Experience:

 

Bank of America (1998-Current):

 

2008-Current (Tech Proj Mgr, Team Mgr Sys Eng, Tech Mgr Sys Eng):

 

Manage development of large projects for credit card processing with experience in customer servicing, balance transfers, claims and collections. Application involves processing of claims via multiple channels, online banking/IVR/fax/mail/vendors, claims creation and enterprise content management of customer documents, workflow routing of claims, visa/MasterCard/American express and mainframe interfaces, BPM, Pega PRPC Case management, multiple distributed system interfaces. Technology delivery lead, project manager, product owner and scrum master in consumer credit card migration project.

 

Responsible for complete life cycle of multiple projects and management of development resources. Project charter creation, solution design and architecture, project estimates and development team creation, developer resource management and goal creation, subject matter expert guidance, application development, release management, post implementation follow-up and application stability. Manage and interface with line of business and resources across the globe, leverage and interface with resources from other groups, provide status reports.

 

• Follow SDLC & Agile methodologies; manage projects on multiple portfolio and budget management tools, resource management & goal creation. Application manager, lead, Scrum master and Product owner roles.

 

• Architecture document creation and PowerPoint presentations, high level and low level design document creation and presentations.

 

• Application development (C/C++, Java/J2EE, IBM WebSphere, Oracle(BEA) Tuxedo, Java/JOLT, middleware, HP-UX, Linux, FileNET Imaging services, Filenet P8, IDM, Capture, SQL, DB2, Informix, Sybase, Teradata, PL/SQL, Microsoft Windows/VMWare, Microsoft Project/Visio,  Shell Scripting, Rational Team Concert, Source Safe, PowerBuilder, Visual Studio, VB.NET, C#, XML).

 

• Configuration management, Rational Team Concert, change management (RFC’s, Maximo), CAB meetings, release management and implementation planning, deployment, problem management, business continuity, audit remediation’s and support.

 

 

Projects implemented:

 

2013-2015

                        Consumer Credit card migration from Bank platform to TSYS (Total Systems): Worked in multiple roles, Technology Delivery Lead (TDL), Scrum master and Product Owner. This was a multi-million dollar project involving multiple businesses, technology areas and largest consumer credit card migration ever completed. Performed due diligence analysis prior to project initiation, participated in JAD sessions, worked closely with various technology teams and lines of business and created project requirements. Led the project development involving hundreds of real time services creation and batch processing. Implemented using multiple project life cycle methodologies, waterfall and agile.

 

 

 

2011-2012        

Implemented a major project related to migration of credit card claims in online banking to secure platform. Project involved migration of Oracle tuxedo C++ middleware services to java/j2ee architecture and eforms that enabled customers to submit general credit card queries. Implemented web services and business processes in the end application to take customer queries, create claims and process claims. Managed the development resources and budget.

 

Managed numerous other projects related to adaptation of payment card industry (PCI) standards, remediation of declining technologies, automation of claims processing, FileNet Imaging services, a new application to automate processing of credit card chargebacks and automated verification of merchant credits.

 

Implemented a major project related to outsourcing of scanning business of customer letters & claims to a vendor (Xerox). Created the business process and a new application at the bank to receive and process scanned documents, identification of workflow for the scanned documents, creation of cases in the end point application. Involved in discussions with vendors on delivery schedule, contract signing and technical discussions. Managed the project end to end, project charter creation, project management, application development, implementation and support.

 

 

2010-2011         Implemented major projects related to credit card act and card pricing, adaptation of credit card act rules in claims processing, adjustment of minimum pay, monetary adjustments and processes for providing provisional credit of disputed transactions. Convert and consolidate Bank of America’s change/ /problem/asset management system from Service center and various internal tools and practices to Maximo. Designed and created change/problem groups in Maximo, advocate and educate end users on Maximo functionality, create Micro strategy reports and Maximo support portal.

 

 

2008-2009         Led a large project that enabled customers to submit credit card claims from online banking. Played critical role in project definition, design, analysis and end to end implementation. Project involved creation of wireframes and claims screens design in Bank of America online banking platform, verification of merchant credits, line of business driven enablement of claims functionality in online banking platform, identification of claims service abuse by customers, new java/j2ee web services to receive customer claims in the end processing system, creation of new claims, processing chargebacks, interfaces with Visa Resolve online, MasterCard and Amex.

 

2000 – 2007   Bank of America (formerly MBNA/Distributed Systems) (Sr. Software Engineer):

 

2007                 Involved in several projects with focus on defining business requirements, architectural approach, project scoping, design and implementation. Some of the projects are Finance charge adjustments for Credit Card Disputes, MORE/Change in Terms, and Credit Card Disputes via Online banking and many other credit card claims initiatives.

 

2006             Bank of America systems conversion to MBNA platform.

 

2004-2006         Regulatory projects related to Visa-ROL, Visa, MC, and American express and Federal regulations.

 

2003-2004         Balance transfers Promotional rates project.

 

2002-2003         Insourcing of Credit Card processing Systems for MBNA Europe.

2001-2002         Promotions and automated APR pricing project.

2000-2001         Balance transfers/Checkfree vendor project.

 

1999-2000         Assess Balance transfer Fees project, creation of balance transfer fee schedules, waivers, and monetary processes to charge balance transfer fees.

1998-2000         Generation of customer Leads for Balance transfers, implementation of do not call processes.

 

2006                 Bank of America conversion

 

This project involves studying the Bank of America credit card systems on TSYS and migrate Bank of America credit card accounts to MBNA mainframe platform, add functionality to credit claims workflow application to support additional business functions, absorb and support new business functions and customer base, migrate millions of claims records, FileNet images to MBNA systems.

 

2004-2006         Regulatory projects related to Visa, MasterCard, American express and Federal regulations.

 

Visa, MC, Amex implement guidelines and regulations to issuers and acquirers two times a year. Has participated in analysis of requirements and project implementation. Major contribution is in design and development of Visa resolve online system for MBNA America. This system enables MBNA, Visa and acquirers to exchange credit card disputes and resolution information using XML files. The system enables MBNA call center and mail center specialists to create disputes. The disputes are created as cases and routed using a workflow system by FileNet. The cases are worked by the specialists and chargebacks are made to Visa, MC. MBNA’s Visa resolve online system gathers the case information and related supporting documentation and transfers to Visa as XML. Visa forwards the information to the acquirers and presents the response to MBNA as a XML file. The XML data is parsed and the case information is updated in MBNA’s disputes database. The project was implemented in Java, Java Imaging, BEA Jolt, BEA Tuxedo, C++, Informix, MBNA’s mainframe and DB2 systems.

 

 

2003-2004         Promotions project

 

This project involved in creating balance transfer promotions that can be activated upon certain events, disclosing the promotion information and activation of the promotions. The system was implemented in C++, Sybase, BEA Tuxedo and MBNA’s mainframe and DB2 systems.

 

2002-2003         Insourcing of Systems for MBNA Europe

                                               

MBNA Europe’s information systems were outsourced before the year 2003. Involved in analysis of existing systems, processes and vendors in MBNA Europe. Mapped these processes to existing systems in MBNA America. The existing systems in MBNA America were internationalized and modified to meet the requirement of MBNA Europe. Was involved in mapping the balance transfer process between MBNA America and MBNA Europe and creation of Balance transfer system for MBNA Europe. Has interacted and worked closely with Operations department in creation of new middleware servers for MBNA Europe. Implemented the modified systems successfully in MBNA Europe. The system was implemented in C++, Sybase, BEA Tuxedo, PB, HP-UX and MBNA’s mainframe and DB2 systems.

 

 

2001-2002         Pricing project

 

This project enabled MBNA America to change the contract rate(APR) on a card holders account systematically upon customers request. Calls for APR change will be received, the system analyses the APR change request using a strategy engine and presents APR’s that can be offered to the customer. The APR is systematically applied on MBNA’s mainframe and disclosure letters are sent. The system was implemented in C++, Sybase, BEA Tuxedo, PB, HP-UX and MBNA’s mainframe and DB2 systems.

 

 

2000-2001         Checkfree project

 

This project enabled MBNA America to change the vendor for electronic balance transfer vendor from RPS to Checkfree. Had worked closely with Checkfree for requirement gathering and testing, and modified MBNA’s balance transfer system accordingly. Had recruited new developers and trained them with knowledge for MBNA’s systems. The system was implemented in C++, Sybase, BEA Tuxedo, PB, HP-UX and MBNA’s mainframe and DB2 systems.

 

1999-2000         Balance Transfer Fee project

 

This project enabled MBNA America to charge or waive balance transfer fees for credit card balance transfers. Promotions with balance transfer fee attached were created. The promotions were offered to the call center specialist using a strategy engine. Promotions accepted by the customer were systematically disclosed and charged using MBNA’s mainframe and DB2 systems. The system was implemented in C++, Sybase, BEA Tuxedo, PB, HP-UX and MBNA’s mainframe and DB2 systems.

 

1999-2000         Y2K Support

 

This project involved in providing resolution support to a Y2K quality control group for MBNA balance transfer systems.

 

1998-2000         Balance transfer System/Balance transfer Leads project

 

This project involved in redesigning and providing major enhancements to the existing outdated systems. Major enhancements were creation of a strategy engine, new promotions, close and transfer of credit cards, systematic online disclosures, creating different types of calling lists for outbound balance transfer solicitation. The system also fulfilled the Balance transfers using federal banks ACH system and direct mail. The system was implemented in C++, Sybase, BEA Tuxedo, PB, HP-UX and MBNA’s mainframe and DB2 systems. Created the process system for generating leads for balance transfers based on card holder applications and other data sources.

 

 

Experience prior to 1998: (Projects completed from 1993-1998)

 

1997-1998                Consultant /NavyPX0204

Client:                     I-Cube Inc., Cambridge, MA

Environment:           C, Entera 3.0, PowerBuilder 5.0, SQATeamTest, Purify, PVCS

O/S:                        UNIX, Windows NT 4.0

 

PX0204 is an allotment accrual accounting system, used by the Naval

Supplies Command of the US Navy. The application is developed using a 3 tier architecture with a distributed design. The three layers of the system are developed using PowerBuilder, Oracle respectively. The connectivity between the three layers and the transaction routing is done by Entera. The application also has the ability to interface with the existing applications on the mainframe. The interfacing between IDMS and Oracle is achieved by using CA-Open Ingres as a gateway.

 

Responsibilities:

<>··········································TECHNICAL SKILLS:

 

Had experience with many systems, tools and computer languages, business analysis, project, change & application management over the past 15 years. Designed and developed many highly complex distributed client server applications with C, C++, Java/J2EE, Oracle(BEA) Tuxedo middleware, RAD 7.0, MS Visual Studio, Power Builder, Visual Basic, C#, VB.Net, AIX, HPUX, Linux, VI, GDB, XML, SOAP, Web Services, Java Imaging, IBM FileNet Imaging services, FileNET P8, InputAccel, Capture, IDM, autosys, TWS, Maximo, VMWare, Windows, Enterprise Content Management, SQL, Informix, Sybase, MQ series, DB2, SQL Server, IBM mainframe, Teradata(bteq,fastexport), Checkfree(ACH), TWS, AutoSys, Crystal reports, Cognos, CoreMetrics, Livelink, Microsoft Sharepoint, Single Sign On Services, Rational Team Concert, Versoion Control Systems, TFS, PCI Standards. SDLC & agile methodologies, audit remediation’s, release management, change management, contingency planning. In depth experience in credit card business, Visa/MasterCard/American Express associations business rules, claims processing and workflow. Certified Scrum Master with experience as project manager, scrum master and product owner.

 

EDUCATION

 

• Bachelor’s degree, Nagarjuna University, India.
• Master of Computer applications, SP University, India.

 

Citizenship status:

 

U.S Citizen.